Asda Substitutions... Watch out!

28 Posts

Received our Asda online grocery order this morning. 5 lots of subs. We ordered
2 x6 packs ready salted crisps (12 bags) @ £2. They sent 1 x 6pack hula hoops @£1.75 (6 packets short of original order)
1 x 30m tin foil roll @ £3.50. They sent 1x 10m bacofoil roll @ £3.50 ( 20m short of original order)
1 x4 pack daiylea dunkers @ £1.50 They sent 1 x 3pack philadelphia dunkers @£1.50 ( 1 dunker short)
1 x40 pack cat food pouches @ £10.00. They sent 2 x 12 packs whiskers @£9.00
I rang them and asked for refunds but they said if we want a refund to either take them back to store, or give them to the driver next time! After explaining there will not be a next time and a bit of an argument I now have a refund on its way. After looking at previous orders and subs, this has been happening regularly. So please check your subs, quantities and prices they are charging!
2 x6 packs ready salted crisps (12 bags) @ £2. They sent 1 x 6pack hula hoops @£1.75 (6 packets short of original order)
1 x 30m tin foil roll @ £3.50. They sent 1x 10m bacofoil roll @ £3.50 ( 20m short of original order)
1 x4 pack daiylea dunkers @ £1.50 They sent 1 x 3pack philadelphia dunkers @£1.50 ( 1 dunker short)
1 x40 pack cat food pouches @ £10.00. They sent 2 x 12 packs whiskers @£9.00
I rang them and asked for refunds but they said if we want a refund to either take them back to store, or give them to the driver next time! After explaining there will not be a next time and a bit of an argument I now have a refund on its way. After looking at previous orders and subs, this has been happening regularly. So please check your subs, quantities and prices they are charging!
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Usually we can see if a sub is no good by what it is, (meat sausages for veggie sausages etc,) and return to driver but don't bother to check weights, quantities and price when driver still here. My point to the post is actually to make people aware the supermarkets are doing this kind of thing and to actually try and check what their subs are, even if they seem to be the same item, but a different brand.
I know a number of posters will be able to or at least want to justify using this service but so far it's a no from me particularly when I hear about so much dissatisfaction.
2023 £1 a day £54.26/365
I was paying £14 per year for deliveries, next year it'll be £16. It's cheaper than the bus, cheaper than driving AND more convenient - so for that I'll deal with a few subs.
It's not like they deliberately avoid giving me the things I want to buy - if I went to the supermarket myself, they'd still be out of stock of the thing I wanted, I just might make a better substitute choice.