Revolut customer service when things go wrong - Failed ATM transaction, lost funds

born_again

Pipkins said:

I've had a very lengthy response rejecting my formal complaint that makes no sense to me at all.  They appear blaming the ATM provider but as far as I can tell have never made contact with them (I provided a direct phone number to the person I spoke to there and a case ID).  They also blame me for (apparently) disputing the wrong transaction which I think is nonsense, there were three and there is no way to group them.  I've moved all my funds from the account and closed it.   There is no way they should have a UK banking license based on my experience.  Use at your own risk.

ATM provider takes funds. So this is their error. Their system has not updated that the funds were not taken. Happens all the time. Even worse when talking about oversea's ATM's which are not on the same network.
I have seen some atm's take cash, reverse as cash not taken & then debit again. Only one party can do that & it's not your bank.

No one physically speaks to the other party it is all done through Visa/Mastercard systems. So knowing the right transaction is a must. As you pick up the one that is wrong & what was wrong. When several were made at the same time it can get confusing. But the rep should have looked at the timings to make sure they picked the right one.
The ATM provider than has to go & audit that cash machine. So that is checking the tally roll inside & counting the cash to make sure it is correct. But there is also a separate bin that cash not taken goes into, but without checking the whole system, that means nothing. As depending on the amount. It could be 1 or more transactions.