in Benefits & tax credits
5 replies 223 views
I phoned up the UC helpline but they didn't help me with this they told me they weren't sure. Useless!
Does my redundancy payment affect my universal credits? Thank you.
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My apologies, Poppy12345 corrected me that it will be classed as capital/savings
A bit shocking really that the bloke on the phone didn't know after he put me on hold.
Not at all. They are call centre staff, not benefits advisors. They should be the last people to ask for advice from.
I would start with an internet search rather than asking the UC call-handlers.
Your local advice charity can be a useful source of information, and offer a potential check on the veracity of poorly trained DWP staff statements.