Home Move - Eon won’t move fixed tariff to new property

LincsGuy1978

Has anyone come across this before? I have a contract for fixed 12 months supply. As far as I’m concerned the contract is with me not the property. I went to move my account from my old house to my new house but instead they closed my account and have told me they’ll refund my credit balance. After explaining I wanted them to move my fixed tariff and credit balance not close the account they said they weren’t taking on new customers. I’m not a new customer I’m an existing customer. I’m only 2 months into my 12 months fix and the way I see it I have a contract for them to supply me. 

Has anyone come across this before? I’m now faced with my bills doubling on the price cap as they won’t honour the 12 month fix with lower rates. I can see how it’s is legal and it’s certainly not fair or reasonable. Obviously I’m going to formally complain to the supplier and regulator should I need to. If anyone else has experience of this I’d be interested to know how you handled it and the outcome.

JGB1955

The contract is to supply the property.  When you move into your new home you will become a customer of the company currently supplying that property. 

MWT

LincsGuy1978 said:

Has anyone come across this before? I have a contract for fixed 12 months supply. As far as I’m concerned the contract is with me not the property.

Sadly that would be wrong.

The contract is for a supply to the meter point at your current address, it is not a contract to supply you personally.

When you leave that property your contract is terminated.

Some suppliers do allow you to keep the same tariff at a new address, but it is not a contractual right unless your current contract says you can transfer it to a different address.

Just in case you doubt what you are being told, check your contract and you'll see this:

This part confirms that the contract is linked to your responsibility to pay for the energy consumed at the property...

Then check this bit:

This part confirms that ending your responsibility to pay for the energy consumed at that property ends your contract.

MWT

With the contractual stuff out of the way, E.ON Next have in the past allowed people to take their old tariff with them, and there is still some information to that effect on their website:

https://www.eonnext.com/help/moving-home

Were you with E.ON or E.ON Next?

pochase

MWT said:

With the contractual stuff out of the way, E.ON Next have in the past allowed people to take their old tariff with them, and there is still some information to that effect on their website:

https://www.eonnext.com/help/moving-home

Were you with E.ON or E.ON Next?

I think it might be to late for that now. 

The old account is already closed and they have told him they will not accept him/the property as a customer.

@LincsGuy1978
Did you open an account with the current supplier and provide opening meter readings? You need to do this even if EON would prepared to let you switch to them as a customer and keep the fixed tariff.
You are a customer of whoever supplier was supplying the property, and only after opening an account with them you are able to switch to a new supplier. 

MWT

pochase said:

MWT said:

With the contractual stuff out of the way, E.ON Next have in the past allowed people to take their old tariff with them, and there is still some information to that effect on their website:

https://www.eonnext.com/help/moving-home

Were you with E.ON or E.ON Next?

I think it might be to late for that now. 

The old account is already closed and they have told him they will not accept him/the property as a customer.

Not too late for a complaint though if the advice given at the time was incorrect...

... but yes, regardless of the potential for a complaint it is important to get properly registered with the incumbent supplier...

pochase

It does not sound as if the OP contacted them before the move, more like he took it for granted that fixed tariff will move with him.

I agree that the first paragraph sounds like you can take the tariff with you, but it only says "we will make it easy for you", I am not sure if that can be read as a guarantee.

Further down you can see 

• If you've moved into a home we don't supply then you can get a quote online so we can provide your electricity and gas.

Why would I need a quote if I can keep the tariff?

Finally the T&C don't mention the possibility of taking the tariff with you. It is if you move out we close your account.

Always worth a try to raise a complaint and it does not cost any money.