Utility Bill received 12 months late

gideon300

I received my electric bill after constantly requesting this. In 12 months, they finally sent it. I used to be with Avro but they went bust and my account was transferred to Octopus. My account is not £450.00 in arrears, Octopus offered £200 compensation. I am entitled to more? 

MWT

gideon300 said:

I received my electric bill after constantly requesting this. In 12 months, they finally sent it. I used to be with Avro but they went bust and my account was transferred to Octopus. My account is not £450.00 in arrears, Octopus offered £200 compensation. I am entitled to more? 

There is no specific entitlement to anything at all as the bill was delivered within 12 months of your account being transferred to Octopus (26/09/21), so no chance for back-billing for example.

I'd be inclined to take the amount offered.

macman

Now £450 in arrears?
In most circumstances you cannot be back billed more than a year. Have you been?
Subject to that, £200 compo is incredibly generous, given that you've had a year's interest free credit. Your bill has been nearly halved. You are not 'entitled' to anything: it's a goodwill gesture.

gideon300

I also had a credit note on the account of £500, which I requested back but they would not allow it. Are you sure, if so I will have to take their offer. Thank you all for you prompt comments. 

dogshome

Are you saying that your account with Avro was £500 in credit when they failed?

The usual pattern on SoLR supplier moves was that any Credit on the account would be accounted for by the new supplier and listed on the first bill.

Avro may be different for some reason - Contact Octopus and ask

gideon300

Hi, All please see the response from Octopus customer services:

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Hi xxxxxx,

Thanks for your response.

Though I completely understand your suggestion, and acknowledge it is already a massive compromise from your initial request, that amount of money is extremely difficult to approve. This being said, I believe I have an alternate suggestion that will not only satisfy you, but even stand to prove more financially beneficial.

I would like to offer not only £300 credited to the account, but also to put you on our cheapest, most recent 12 month fixed tariff from BEFORE the April price increase. This tariff would start from the date of your acceptance, the unit rates and standing charges of which are nearly half what our 12 month fixed tariffs are now, and would also mean you are not subject to the 80% increase due this October, and any further increases, such as the one expected in January, for the entire 12 month period. Based on rough calculations, this tariff would safe you roughly £800 compared to the 80% increased flexible in the span of a year, and inevitably will be more taking into account further increases pending during this 12 month term.

I hope this offer seems fair to you, as I truly believe this would be more beneficial just simple credit, however if it doesn't or you feel the need to discuss this further I would be happy to give you a call to help.

gideon300

I accepted their offer. Thank you all for your comments and feedback

[Deleted User]

I think you've had a great result there.