Ebay Buyer Cancellations - argh 30 August 2022 at 7:54AM in Ebay, auctions, car boot sales, post & parcels 9 replies 435 views

JellyphantCastle

Just a rant really - in the last 48 hours I’ve had 2 sales and then requests to cancel (different items), and a non-payer on a third sale. I’m a private seller so not churning over lots of sales where I’d expect a % to go wrong anyway, I only ever have about 20 things listed at the most. 

One person actually paid and then waited a few hours before (rudely IMO) just telling me to cancel, luckily I’d not purchased the postage label but I wasn’t far off!
More and more it seems eBay is weighted in the buyers favour, I know the rights are valid and justified in line with other consumer regs but it’s just a right pain isn’t it 😂 especially when times are tough and the extra income is so needed. 

Rantband

And unless the buyer cancels within about an hour via the Ebay system the seller loses the fixed FVF of 30p.

JellyphantCastle

Rantband said:

And unless the buyer cancels within about an hour via the Ebay system the seller loses the fixed FVF of 30p.

I did notice I ended up short but couldn’t figure out where the loss came from, as I also paid to promote and seem to have lost that fee! Plus the literal packaging I used to get the item ready to ship. 

subjecttocontract

I've just had someone buy one of my items & pay. Now they want a refund cos they didn't notice it's collect only. I've refused.
It was clearly identified as collect only, the buyer is only 35 miles away so could collect.......let's see what happens. If they want a refund they are gonna have to do all the work. I'm gonna make it as difficult as poss.....couldn't care less about feedback. Think I'll get in first with the negative vibe. Wish me luck.

Jerry_Cornelius

Not had a cancellation for a while, but as this thread is here, i'll ask a question i've been meaning to ask ...

If you have a bid on an item, and then the buyer asks to cancel the bid for whatever reason, I think either you or the buyer can cancel the bid? If a Buyer asks you to cancel their bid, should they really do it, or should you? Does it potentially make any difference to any kind of seller/buyer rating or hidden ebay statistical data that could affect you or the bidders account?

soolin

Jerry_Cornelius said:

Not had a cancellation for a while, but as this thread is here, i'll ask a question i've been meaning to ask ...

If you have a bid on an item, and then the buyer asks to cancel the bid for whatever reason, I think either you or the buyer can cancel the bid? If a Buyer asks you to cancel their bid, should they really do it, or should you? Does it potentially make any difference to any kind of seller/buyer rating or hidden ebay statistical data that could affect you or the bidders account?

In an ideal world the buyer should do it as bid cancellations are recorded when made by the buyer. However, sometimes a seller just needs to be pragmatic and cancel the bid for them if they can’t or won’t do it themselves. What I find annoying though is the rare occasions a buyer wants it done immediately, and a few months back I was out and ignoring eBay (naughty seller having a few hours away from eBay) and came back to 4 messages sent over the period of 3 hours getting very angry as their bid wasn’t removed the very second they asked. It does not affect the seller metrics at all though. 

soolin

subjecttocontract said:

I've just had someone buy one of my items & pay. Now they want a refund cos they didn't notice it's collect only. I've refused.
It was clearly identified as collect only, the buyer is only 35 miles away so could collect.......let's see what happens. If they want a refund they are gonna have to do all the work. I'm gonna make it as difficult as poss.....couldn't care less about feedback. Think I'll get in first with the negative vibe. Wish me luck.

The issue with holding out for too long is that after a certain time your fees are not returned when you cancel and refund. So I would refund this side of 30 days, or check the time limit and hold out u til then if you can. 

Pembroke

Jerry_Cornelius said:

Not had a cancellation for a while, but as this thread is here, i'll ask a question i've been meaning to ask ...

If you have a bid on an item, and then the buyer asks to cancel the bid for whatever reason, I think either you or the buyer can cancel the bid? If a Buyer asks you to cancel their bid, should they really do it, or should you? Does it potentially make any difference to any kind of seller/buyer rating or hidden ebay statistical data that could affect you or the bidders account?

These two help pages from eBay might give you the info you need as there are certain circumstances that a buyer can't cancel a bid and so you'd have to do it. If your item is auction with a buy it now option a bid will remove the buy it now option so everyone then has to bid on the item, which means you 'may' not get how much you wanted for the item.

Personally if a buyer asked to cancel a bid for no particular reason I'd look at blocking them from bidding on my future items (if you can still do that?) as they're not 'trustworthy', but that's up to you.

https://www.ebay.co.uk/help/selling/listings/selling-auctions/cancelling-bid?id=4140

https://www.ebay.co.uk/help/buying/bidding/retracting-bid?id=4013

IftiBashir

I've had several cancellation requests recently too - it's annoying when they place and offer, which you agree, and purchase something, then cancel, meaning I can't relist it until the next cheap listing offer! 

I tend to block the buyer straight away.

subjecttocontract

soolin said:

subjecttocontract said:

I've just had someone buy one of my items & pay. Now they want a refund cos they didn't notice it's collect only. I've refused.
It was clearly identified as collect only, the buyer is only 35 miles away so could collect.......let's see what happens. If they want a refund they are gonna have to do all the work. I'm gonna make it as difficult as poss.....couldn't care less about feedback. Think I'll get in first with the negative vibe. Wish me luck.

The issue with holding out for too long is that after a certain time your fees are not returned when you cancel and refund. So I would refund this side of 30 days, or check the time limit and hold out u til then if you can. 

Yes I understand but for me it's all about revenge and sometimes we have to spend a little to cause a problem.
That's exactly what the Gov' are doing with Russia at the moment.....