Delay Repay on split ticket

DanielDeronda Posts: 194 Forumite
First Anniversary First Post
edited 28 August 2022 at 5:53PM in Public transport & cycling
I was travelling back from Liverpool Lime Street to Reading, travelling on London North Western from Liverpool to Birmingham, then Cross Country from Birmingham to Reading.

I had a flexible day return, split into 5 parts: Liverpool to Penkridge, Penkridge to Smethwick Galton Bridge, Smethwick Galton Bridge to Leamington Spa (change at Birmingham), Leamington Spa to Banbury & Banbury to Reading.  The cost of the split tickets were: £16.55 RTN Penkridge-Liverpool £6.05 RTN Smethwick Galton Bridge-Penkridge, £7.05 RTN Leamington Spa-Smethwick Galton Bridge, £6.65 RTN Banbury-Leamington Spa, £9.70 RTN Reading-Banbury

I wanted to get the 1806 LNW service from Liverpool to Birmingham, but this was cancelled & next service wasn't due to depart until 1913, meaning a 60+min delay to my destination in Reading.

What is the best way of me claiming compensation via Delay Repay?  The delay was caused by LNW, so I assume I claim from them.  Do I have to make multiple claims or can I do it in 1?  I have used the 8 digit booking reference in my claim, as I collected the tickets from the station & that will show all tickets in 1 transaction.

I want to maximise the chances of me getting paid the correct amount of compensation so any help would be appreciated.


  • daveyjp
    daveyjp Posts: 12,515 Forumite
    First Post Name Dropper First Anniversary
    One claim through LNW.

    If they allow it take a photo of all the tickets and attach it to the claim.
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