SSE and smart meters

Expatmichali

We were quite happy with SSE until they started sending letters that we should instal a smart meter or we would no longer get heating or hot water. We therefore gave in and made two bookings for the installation. On two agreed dates, no one turned up but the third time, organised through Twitter, the engineer turned up and carried out the installation. I was surprised when a month later I was to asked to send a meter reading,. My online account also showed that we were still on the old meter. And our bill was estimated.  I called and was told it can take awhile for the account to be updated. Two months later nothing had changed and through Messenger, Twitter and WhatsApp, I submitted photos of the meter and the card left by the installer. Each entity confirmed that we had a smart meter but our account had not been updated. The case had been referred to the ‘specialist team' We have now received another estimated bill with a red big notice saying we haven’t submitted a meter reading. Well, we can’t! I did try sending a photo of the numbers on the meter which they suggest you do, but it went nowhere I suspect though I pressed ,submit'. Has anyone had this problem? We are to be turned over to OVO soon and I fear we may lose our £500 credit. I am presently waiting for a response to my complaint which I filled in on their site. Any advice please? 

MarcoM

I had octopus install sm three weeks ago.  Worked fine for two weeks but then stopped.  Called octopus a week ago and was told communication had broken down between our hub and octopus.  I was promised an update at some point.
Not impressed with these smart meters so far.