Durable quality outside warranty

BrianTT35mm

Purchased an exercise bike through Amazon and 18 months later a major part of the construction, the welding holding the pedal crank, has broken.
I believe there is a claim for 'not being of durable quality' and I'd be grateful if someone could either point me to a relevant post or somewhere Martin may have covered it in the past. Maybe there's a depreciating percentage over time. I recall six years is the maximum.

Amazon just pass me through to the vendor as it was 'Sold and despatched from them'.
Their response can be summed up by 'Out of Warranty, tough'
They have had photographs of the broken section supplied. 

Thanks

jon81uk

If you can prove it was a manufacturing fault you are entitled to a repair, replacement or refund (less any allowance for the use you have had).

Proving that it is poor welding may be difficult.

Keep_pedalling

Surely you can get some new cranks with very little expenditure. I would nor class a crank as a major components. Vital yes but easily replaceable.

BrianTT35mm

It's not the cranks it's the part of the frame they pass through.
I would say any weld that fails just 18 months after purchase is worthy of a claim.
Is there a formulae for what discount should be applied for 18 months usage?

Alderbank

BrianTT35mm said:

It's not the cranks it's the part of the frame they pass through.
I would say any weld that fails just 18 months after purchase is worthy of a claim.
Is there a formulae for what discount should be applied for 18 months usage?

I agree, a competently made weld not under excessive stress should last 100 years. However you might need an independent report to show that the weld has failed because it was inherently bad and not because of misuse.
In the instructions for safe use is there a maximum user weight?
Is your real name 'King of the watts' Peter Sagan?

There is no formula but courts have considered that simple linear depreciation over 6 years is reasonable. On that basis you could expect a refund of 75% of the price you paid.

mattyprice4004

It’s nothing to do with Amazon if it wasn’t sold by them - you need to take it up with the retailer (which will be detailed in your order history). 

You only bought it using Amazon’s website, not from them so they’re right to deny any responsibility. 

Ath_Wat

Who was the vendor, where are they based, and how much was it?

pinkshoes

BrianTT35mm said:

It's not the cranks it's the part of the frame they pass through.
I would say any weld that fails just 18 months after purchase is worthy of a claim.
Is there a formulae for what discount should be applied for 18 months usage?

You need to claim under the 2015 Consumer Rights Act.

As it's over 6 months you will need to prove it was inherently faulty at the point of purchase and has not failed due to mis-use.

I'm going to assume you have not exceeded the weight limit of the bike? A weld should not fail from normal use.

Was it sold through Amazon or a market place seller on Amazon?

The retailer can choose to replace, repair or (partial) refund.

born_again

pinkshoes said:

BrianTT35mm said:

It's not the cranks it's the part of the frame they pass through.
I would say any weld that fails just 18 months after purchase is worthy of a claim.
Is there a formulae for what discount should be applied for 18 months usage?

You need to claim under the 2015 Consumer Rights Act.

As it's over 6 months you will need to prove it was inherently faulty at the point of purchase and has not failed due to mis-use.

I'm going to assume you have not exceeded the weight limit of the bike? A weld should not fail from normal use.

Was it sold through Amazon or a market place seller on Amazon?

The retailer can choose to replace, repair or (partial) refund.

Assuming it is a UK retailer... Which from looking on Amazon. many of these are not.

BrianTT35mm

Ath_Wat said:

Who was the vendor, where are they based, and how much was it?

Vital Health Trading
London, Ni
and it was 249.99