What aren't British Gas telling us?

pochase

From the BG website

Fixed energy tariff

• You pay the same price for your unit rates and standing charge for the length of the plan
• Your contract length is fixed – so it has a set end-date
• You generally pay an early exit fee if you leave your plan before the contract end date

Variable energy tariff

• The price you pay for your unit rates and standing charge can go up or down
• Your contract is usually open ended
• No exit fees - you can switch to a new provider or pick a fixed tariff from your current energy supplier

There is no unlimited fixed tariff, a fixed tariff has an end date. Therefore the information fixed - no end date is impossible.

Also BG cannot put you onto a fixed tariff - even a great one - without you agreeing to it.

Did you listen into the call? Is it possible that she just does not want to look worse off than you with your fixed tariff? Her rates are clearly April cap SVT rates.

nettienettie

No i didn’t listen to the call.  I completely agree with you but 4 people & now one supervisor have confirmed. I will check her paperwork when I see her next. She wouldn’t know how to be envious or devious lol. Hopefully BG have given her a good deal. Thank you for your kind help & concern. 

nettienettie

Weird huh. I will update when the cap is increased and whether her ‘variable’ fix is Fix or Variable. I’m just as intrigued, 

pochase

Not much that you can do for her now anyway. If she really has a fix she is fine.

If she does not, there are hardly any BG switches worth it now to take them.

brewerdave

This thread reminds me of the BG fiasco earlier this year when customers of failed companies were SOLR'd to BG on the standard variable tariff but with a guarantee of fixed til 31st July 2022 - there are still customers taking action over being seriously mislead when the price went up on April 1st -and winning via the Ombudsman. !!
I was even "assured" by a member of "Exec. Complaints" at BG that my price was fixed til 31/7/22 - WRONG !!!