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Deceased with BT. Do we cancel and reorder - or change details and haggle?

HeWhoDares

HeWhoDares Posts: 74 Forumite

Part of the Furniture

10 Posts

Combo Breaker

24 August 2022 at 11:24AM in Phones & TV

My Mum has sadly passed.
She had BT Landline and Broadband.
Her grandson will be moving in to her home and taking over the bills.

Question is - should he cancel the existing BT policy and set up new one? Go thorugh QuidCo (for example).
Or should he get the details changed into his name and try to haggle down the cost?

Any thoughts greatly apprecited.

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Comments

Neil_Jones Posts: 9,526 Forumite

24 August 2022 at 12:13PM

Sorry for your loss.

Change the named account holder on the bill.
https://www.bt.com/help/account-and-billing/manage-account/bereavement---bt-account-holder

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mjm3346 Posts: 47,205 Forumite

24 August 2022 at 9:22PM

Condolences
Get rid and sign up as a new customer unless the existing deal is fantastic after taking the loss of potential cashback into account

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