SSE Electricity Meter Failure

Gillian2022

Shortly after moving house in October 2021 the display on my meter failed so I was unable to take a reading.  I was on Superdeal and arranged to change to a Smart meter and go onto the Standard 10 tariff.  Nearly ten months later I am still waiting for a readable meter.  Appointments were cancelled at the last minute and I received conflicting information about Heritage and Smart meters each time I called.  SSE did not reply to my two escalated complaint emails and are now being investigated by Ofgem.  I have continued paying £75 a month direct debit but have no idea how much electricity I have used in the past ten months. Has anyone else had problems with the now defunct Heritage meter and can SSE still charge me when no reading has been possible and they have failed to rectify this?

SAC2334

There are thousands, maybe hundreds of thousands of blank screen electric meters around and most of them I saw on my rounds as a meter reader were  happy to be billed on a direct debit that they want to keep it like this for years if possible, and some have managed it for years 
Once its gone blank screen the suppliers do not attempt to recover the reading if it is  even possible so now you are unmetered for £75 a month you can use what you like . within reason so as not to overload the system 

some have even admitted to me that they don t use the gas central heating that much and heat individual rooms by electric to cut gas use right back .
 In the T and C s occupiers have to report a faulty meter asap and that is what you have done . 

Have any meter readers been round and reported it ?

SSE have migrated their supply section to Ovo so maybe report it also to Ovo.

Gillian2022

I almost wish I hadn’t reported this to Ofgem now having read this reply. I did have another call to say no meters were available at the moment so perhaps this may continue and my direct debit will remain at £75 a month!