Direct debits

Pingu510

I’m in credit - bill and review in November - my app says ‘you should be paying £xxx’. Surely they just can’t put my direct debit up until the review ?

GingerTim

Is your direct debit covering your usage?

pochase

Who is your supplier? EDF and BG only bill every six months and so the credit goes up for 6 months without any usage. Only when the bill is generated you will see if there is really a credit.

You saying bill and review are due in November seems to hint you are with one of those suppliers.

Otherwise there were also some news a few weeks ago that Ofgem allows increases of direct debits already now in preparation of the new cap.

MattMattMattUK

Pingu510 said:

I’m in credit - bill and review in November - my app says ‘you should be paying £xxx’. Surely they just can’t put my direct debit up until the review ?

Short answer is "yes they can", long answer, as per the above post is "it depends".

As an example I am currently £720 in credit with EDF because of the above mentioned billing cycle, by the time they issue a bill and balance everything off in October (my next billing and review month) I will end up with around £500 credit left over, however the October increased rates will kick in, so things get complicated. They will be trying to keep things under ongoing review as whilst I don't mind if I end up with £500 credit next spring and if I ended up £500 in debt I could pay it, they are very aware of the risk of bad debts and difficulty obtaining payment should people not adequately prepare for the cost increases.