Advice Please

Walaboobah

I was on a Fixed Rate for Electricity that ran out in November 2020, in my account it says I am on the SVR but my bill shows me still being billed on the fixed rate.

My worry is that even though it is their error that they may try and backdate my energy usage for nearly 2 years!

Should I stay quiet and hope it continues?  

Thoughts....

Edit... I worked out from my latest bill that I am paying around £250 less than the SVR

BUFF

in your situation I don't think that they could backdate more than a year but I don't claim to be an expert ...

Alnat1

Wow, what rates have you got?

Astria

So have you built up a credit in your energy account?

Personally I'd leave it a bit and see if you get a notification of tariff change for the upcoming price cap in October.

The official wording is:

You can’t be charged for gas or electricity used more than 12 months ago if you have not been correctly billed for it, or informed about it via a statement of account, before. This includes situations where a supplier increases your Direct Debit because it was set too low. Suppliers cannot use this to recover any shortfall for a period longer than 12 months ago.

Walaboobah

Astria said:

So have you built up a credit in your energy account?

Personally I'd leave it a bit and see if you get a notification of tariff change for the upcoming price cap in October.

The official wording is:

You can’t be charged for gas or electricity used more than 12 months ago if you have not been correctly billed for it, or informed about it via a statement of account, before. This includes situations where a supplier increases your Direct Debit because it was set too low. Suppliers cannot use this to recover any shortfall for a period longer than 12 months ago.

Yes about £800 in credit at the moment, yes I think i'll hold off for now and see what happens for the new price cap

Walaboobah

Alnat1 said:

Wow, what rates have you got?

19p Standing charge and 14p kwh

Walaboobah

I've checked my account and I was notified of gas tariff changes dating back to April 2021 but not for electricity

Aylesbury_Duck

Walaboobah said:

Alnat1 said:

Wow, what rates have you got?

19p Standing charge and 14p kwh

Do you live anywhere near west Kent?  If so, can I come round and charge all my devices for 15p per kWh? 

Walaboobah

Aylesbury_Duck said:

Walaboobah said:

Alnat1 said:

Wow, what rates have you got?

19p Standing charge and 14p kwh

Do you live anywhere near west Kent?  If so, can I come round and charge all my devices for 15p per kWh? 

Sadly not 😁😁

MWT

Astria said:

The official wording is:

You can’t be charged for gas or electricity used more than 12 months ago if you have not been correctly billed for it, or informed about it via a statement of account, before. This includes situations where a supplier increases your Direct Debit because it was set too low. Suppliers cannot use this to recover any shortfall for a period longer than 12 months ago.

There is an exception though...

Yes about £800 in credit at the moment, yes I think i'll hold off for now and see what happens for the new price cap

They can use any payments made during the period so that £800 credit can be applied to any billing correction made, as it is considered as a payment and hence no 'bill shock' results.

... and asking for the credit to be refunded doesn't get around it as they are allowed to reverse any refunds of credit when they apply the billing correction...