Uber eats refusing refund

Android07

On 9th August, I ordered food from a restaurant on Uber eats for delivery.

The restaurant cancelled the order after a few minutes.

Payment for £14.15 was taken from my bank account via debit card.

I expected the refund to be processed automatically and did not chase Uber for it.

I have been recently checking my bank statement and noticed that Uber eats did not issue a refund. I have contacted Uber eats but they have refused to provide me a refund as apparently it was my responsibility to chase them for a refund and I should have done it within 48 hours.

They are now refusing to refund me.

What should I do?

Android07

Here is a screenshot :

https://i.postimg.cc/RZR5bNR0/Uber-no-refund-2.jpg

TadleyBaggie

Request that your bank does a chargeback.

DullGreyGuy

The screenshot shows a nil charge?

Are you sure you've actually been charged for it and it isnt just a pending transaction sitting on your account? It'd be a long time for a pending transaction to sit there but if you are looking for a refund rather than looking to see a pending transaction dropping off then that may be why you haven't realised its not actually been charged.

born_again

Auth can sit pending there for 14 days, so today would be the last day for it to drop off.

Android07

DullGreyGuy said:

The screenshot shows a nil charge?

Are you sure you've actually been charged for it and it isnt just a pending transaction sitting on your account? It'd be a long time for a pending transaction to sit there but if you are looking for a refund rather than looking to see a pending transaction dropping off then that may be why you haven't realised its not actually been charged.

born_again said:

Auth can sit pending there for 14 days, so today would be the last day for it to drop off.

Yes, my online banking shows that I have been charged.But, there has been no refund for that amount to date.

I will take your advice and see if the pending transaction ( no way to see if it is ) drops off at the end of today.

born_again

Android07 said:

DullGreyGuy said:

The screenshot shows a nil charge?

Are you sure you've actually been charged for it and it isnt just a pending transaction sitting on your account? It'd be a long time for a pending transaction to sit there but if you are looking for a refund rather than looking to see a pending transaction dropping off then that may be why you haven't realised its not actually been charged.

born_again said:

Auth can sit pending there for 14 days, so today would be the last day for it to drop off.

Yes, my online banking shows that I have been charged.But, there has been no refund for that amount to date.

I will take your advice and see if the pending transaction ( no way to see if it is ) drops off at the end of today.

It would show as your available balance is less than the statement balance.
If you can see it as a debit on your statement, then contact bank to start a non receipt chargeback. (nice & easy)

Android07

Thank you everyone. It has dropped off now.

Ditzy_Mitzy

Android07 said:

Thank you everyone. It has dropped off now.

Thank you for letting us know; lots don't!  Satisfactory outcome in the end, too.