Sky Movie Email

Westysam

I received an email from Sky last week, offering me 4 weeks free Sky movies, and then £5 a month for 6 months, with a 31 day cancellation charge.
I thought it was a good deal. I clicked on the link, and somehow Sky have tied me into a 18 month contract, (My original one ends on the 17 December 2022) 
I called them them to query and ask them to revert back to my original contract as didnt sign up for an 18 month contract, they have said they cant revert back. 
Surely as my original contract was still valid, they can revert back to that one. 
I have raised a complaint with them, as feel like I have been duped, and cant afford an 18 month contract to be in place. 
Can any one offer some guidance, on what I should expect or say to them, when they respond back to me. 

ididgetwhereiamtoday

The only way you get a deal with Sky is to be tied into an 18 month contract. It will have been in the small print. Many have been caught out like this. Is there a 14 day cancellation period? 

mjm3346

BT do that sort of thing all the time 6 months cut price on say tv but it's a 18 mth contract

southsidergs

mjm3346 said:

BT do that sort of thing all the time 6 months cut price on say tv but it's a 18 mth contract

To correct that most companies do that as is evident by the OP

Westysam

The only way you get a deal with Sky is to be tied into an 18 month contract. It will have been in the small print. Many have been caught out like this. Is there a 14 day cancellation period?  This was what I got on the email from them to confirm the contract:  Important Information about your contracts with Sky: This offer will not alter the terms set out in your original contract with Sky other than as specifically set out herein. If you decide that you no longer wish to keep this offer, you need to let us know any time within 31 days from when the offer is applied ("cooling off period"). If you do this we can normally put you back in the same position you were before you accepted this offer, however, if we're unable to put you on the same package as you were previously (for example because that package is no longer available) we can put you on an equivalent package instead. As you agreed to your services continuing to be provided during this period you will need to pay us an amount which is proportionate to the service provided up to the point you have told us you no longer wish to take this offer. After your cooling off period, to end your TV contract you’ll need to give us 31 days’ notice which cannot end before your new minimum term finishes. Early termination charges are payable if, during your new minimum terms (where applicable), your Talk/Line Rental or Broadband contracts end (other than where you have a right to end them without charge under the terms and conditions) or we end your TV contract because you have breached your terms and conditions.

Westysam

ididgetwhereiamtoday said:

The only way you get a deal with Sky is to be tied into an 18 month contract. It will have been in the small print. Many have been caught out like this. Is there a 14 day cancellation period? 

There is actually a 31 day cooling off period. - Had a call from them yesterday, I still have the contract, but they have waivered any cancellation charges, so I can cancel at any time and go else where, with no issue 

My broadband is up in November, so will see what they can offer... 

Altior

I received a similar offer (copied below), and it was explicitly no new contract (outside of the six month offer). I wonder is the BIB introduced some confusion?

Offer ends 25th August 2022. Subscription to Sky Cinema automatically renews unless you cancel before the end of your 4-week trial. After your trial, you’ll be charged £5 extra a month for 6 months. Thereafter, Sky Cinema standard price without a contract applies (£12 extra a month). 31 days’ notice to cancel. Upon cancellation, this offer will not be redeemable again. Offer not available with any other offers. Your future Sky Cinema subscription bill might automatically appear as £12 a month but you’ll be charged £5 a month for the next 6 months once your trial is over. Prices may change during your contract period. ...Information correct at 8 August 2022.