Chargeback issue between On The Beach (OTB) and Ryanair

onashoestring

Maybe you should edit the title of your thread as you have now discovered that the problem has been caused by OTB not lastminute.com.

This will be useful if others have similar issues with OTB / Ryanair chargeback and are searching the forum for information.

Rockape185

Thanks, have updated title.

Rockape185

Thanks @bagand96 great summary. This is definitely the FUE booking (Ryanair person got this wrong in error) with OTB which is the problem.
Will be taking it up with them! Will update here if I make progress.

bagand96

Rockape185 said:

Thanks @bagand96 great summary. This is definitely the FUE booking (Ryanair person got this wrong in error) with OTB which is the problem.
Will be taking it up with them! Will update here if I make progress.

Please let us know.  Will be interesting to see how you get on with OTB as I expect the average front-line customer service agent won't even know what you're talking about.

At least they're a UK based company so you have escalation options like Small Claims Court.  If you paid by credit card then Section 75 might be an option, although I'm not sure as it's not a straightforward situation. 

eskbanker

Rockape185 said:

I am over a barrel so have paid and will try to recover this from OTB but not hopeful.

bagand96 said:

At least they're a UK based company so you have escalation options like Small Claims Court.  If you paid by credit card then Section 75 might be an option, although I'm not sure as it's not a straightforward situation. 

Agreed that it's certainly not straightforward, in that I believe that OTB have already refunded OP in full for the cancelled package holiday, so on the face of it there's no outstanding debt as such to recover from OTB - the Ryanair charge is effectively a consequential loss arising from the way in which it would appear that OTB processed the package cancellation, and the multiple parties involved may hinder a s75 claim.  Has to be worth a try though!

bagand96

eskbanker said:

Rockape185 said:

I am over a barrel so have paid and will try to recover this from OTB but not hopeful.

bagand96 said:

At least they're a UK based company so you have escalation options like Small Claims Court.  If you paid by credit card then Section 75 might be an option, although I'm not sure as it's not a straightforward situation. 

Agreed that it's certainly not straightforward, in that I believe that OTB have already refunded OP in full for the cancelled package holiday, so on the face of it there's no outstanding debt as such to recover from OTB - the Ryanair charge is effectively a consequential loss arising from the way in which it would appear that OTB processed the package cancellation, and the multiple parties involved may hinder a s75 claim.  Has to be worth a try though!

I think if it was me I might prefer my day in Small Claims Court, although in saying that I will admit I've no idea on the chances of success.