People's energy refund through British Gas

jennyd.2008

Hi. Just wondering if lots of people still haven't received their credit balance from Peoples Energy via British gas. I was informed in Feb that i had a credit balance and to date British Gas just tell me they haven't received it yet from the administrators. Its very frustrating as I feel there is nothing i can do but wait. With energy prices soaring i am desperate to get the money to put towards my energy bill. 

MWT

Open a complaint with BG, the only thing they had to wait for as an agreed balance, the money does not come from PE.

You should have received a final bill from PE confirming the balance so reference that in your complaint.

Do check your BG bills in detail though to make sure it has not already been applied to your account, as that is the way it should have been handled, it would not be sent to you as a check or a bank payment...

jennyd.2008

Thank you. I did not know this. BG having been telling me since Feb that they are awaiting on the funds being sent from the administrators so cannot give to me until they receive it. 
I don't hold an account with BG. I opted to go elsewhere after people's energy went bust. 

jennyd.2008

P.s  they have informed me they will send a cheque once they have the money from administrators

MWT

jennyd.2008 said:

Thank you. I did not know this. BG having been telling me since Feb that they are awaiting on the funds being sent from the administrators so cannot give to me until they receive it. 
I don't hold an account with BG. I opted to go elsewhere after people's energy went bust. 

OK, so in that case you are waiting for a cheque, and should raise a complaint, you should have been paid by now.

It is still worth checking your old BG account if you still have access to it, just in case...

... if you are one of those who switched away from PE before the account transferred to BG then that would explain the long delay, but still a matter for a complaint at this point...

jennyd.2008

I've never had an account with British Gas. When people's energy went but i moved house the same time so gave closing meter readings on my peoples energy account and set up an account with eon next when i moved house. 

MWT

jennyd.2008 said:

I've never had an account with British Gas. When people's energy went but i moved house the same time so gave closing meter readings on my peoples energy account and set up an account with eon next when i moved house. 

That puts you in the very last group of people to get their refunds then, so it explains the delay, but there has been more than enough time now, and you should have your PE final bill, so push past the 'we haven't received it yet' response and insist on a complaint if they will not help...

jennyd.2008

Was a nightmare at the time. I felt like the only peoples energy customer who moved house in the same week they went bust. It was like i was talking a foreign language to British gas at the time😂 they didn't have a clue what to do. I have sent a complaint. Thanks again 

jennyd.2008

So complaint worked. They've had my refund sat on file since April but nobody has realised 😩 refund was sent by cheque in April to my old address despite me telling and my records showing i had a new address.
Refund now sent again to correct address. Plus an apology payment of 30. 

QrizB

Congratulations, glad to know that you've sorted them out!