Disappointed with Revolut

Sam_Bam

We live in France, and we have a standard Revolut card which we use when we go to Spain once or twice a year, if we want to use money from our UK accounts as opposed to using our french accounts.  We transferred a lump sum in Stirling onto the Revolut card to pay for our Spanish hotel, and Revolut have charged us £28 for making a transaction of 2,600€! £6 was a fee for exceeding a £1000 transaction limit, and the rest was as a result of making the transaction on a Saturday when trading markets are closed! I knew that set exchange rates are used for the weekend, but didn't realise that there was a fee as well. I also know that I can upgrade my card to avoid fees, but it's not really worth paying monthly for a card I use a few times a year. I may as well just have used my Nat West debit card! 

mattyprice4004

I’d probably be more disappointed in yourself for not checking the details of the product you use - it’s black and white on their website: 

‘On weekends (between 5PM New York time on Friday and 6PMNew York time on Sunday):

A 1% fee applies for exchanging common currencies, and a 2% fee applies for exchanging THB.

These fees will be applied regardless of your plan, which means that it'll be charged to Standard and Plus customers who haven't reached their FX limit, as well as Premiumand Metal customers.’

Can’t really blame them that you didn’t check when fees apply. 

eskbanker

Sam_Bam said:

We live in France, and we have a standard Revolut card which we use when we go to Spain once or twice a year, if we want to use money from our UK accounts as opposed to using our french accounts.  We transferred a lump sum in Stirling onto the Revolut card to pay for our Spanish hotel

France to Spain via central Scotland seems a rather circuitous route....

photome

I looked at exchanging  some money on Revolut a few weekends ago, I didnt do it because I saw straight away that there was a fee at weekends, It wasnt hidden.

stueyhants

Have you looked at a starling account. No fees and you get the Mastercard exchange rate which is usually the best you’ll get.

eskbanker

stueyhants said:

Have you looked at a starling account. No fees and you get the Mastercard exchange rate which is usually the best you’ll get.

OP lives in France, so isn't eligible for one (but could open a sterling Starling account if living in Stirling!)