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windscreen replacement, autoglass refusing until dash error is fixed. ford refusing to fix dash

wakkaday
wakkaday Posts: 97 Forumite
Part of the Furniture 10 Posts Combo Breaker
edited 20 August 2022 at 2:41PM in Insurance & life assurance
long story short
autoglass said i need to get a rid of a dashboard error before they can install a windscreen (so 2 weeks wait for appointment went to waste)
another 2 weeks wait to get into ford garage, they refused to fix the dash error because they said they need windscreen replaced)

stuck in a limbo, what do i do?
im going in circles and spending hours with ford customer service and auto glass waiting to hear back


can i go through my insurance (LV) and get the windscreen/dash error fixed by ford at the same time?


Comments

  • roddydogs
    roddydogs Posts: 7,479 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    What's the dash error?
  • wakkaday
    wakkaday Posts: 97 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    edited 20 August 2022 at 2:53PM
    its safety error linked to the camera sensor
    pre-collision assist error

    ford are saying if they fix it it will come back as windscreen has flex in crack and the error is related to a camera behind the rear view
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