Warm home discount

annwillis2

I topped up  a lot of gas before April (thanks to loan from family I still have credit left. I also received warm home discount 140 pounds have put in card but not put in meter yet  I wonder if the credit on card will expire or can I put it in before price bike in October I don't want to lose it and can't get through to supplier (British Gas) any input would be helpful thanks

pochase

Topping up the meter for gas was already reported in March as not working to keep the cheaper rate.

3. It is unlikely to work for GAS with any supplier. We were told new technical information by the regulator on Tuesday 22 March, on the back of our Scottish Power complaint.

While all suppliers (barring Scottish Power and more recently E.on) had confirmed to us that the rate that applies is the rate on your last top-up, it seems there is a technical gremlin that means it won't in practice.

Gas meters are made by Siemens, and while they don't record what the date of usage is, the key or card that people use to top them up can be preloaded with both current and new prices in advance of 1 April. Which means that on 1 April, the rate the meter charges for gas can change even without them being topped up.

So it is very unlikely to work on gas meters – though Octopus has told us it isn't increasing its price for prepay customers until 21 April anyway, with the new rate info sent to the top-up keys or cards two to three weeks before that, so you may still be able to top up before then.

https://www.moneysavingexpert.com/news/2022/03/martin-lewis--warning-the--top-up-prepay-meters-before-april--tr/

Seems to depend on when you did the major top up, before or after the new rates were loaded onto the key, and thus onto the meter.

Have you checked at what unit rate gas is been charges now? 

annwillis2

I have only been charged pre April rates that's an I didn't put 140 cos  all my credit would have been at new rate work have still 140 on my card to put in

Astria

Whats your gas meter say the remaining credit is? It might be worthwhile topping it up now.

annwillis2

I have about 100 still on my gas since before april

pochase

What is the maximum your meter allows? What do you have on your key?

Usually you cannot top up just part of the credit on your key, you need to top up the whole amount.

annwillis2

I warm home discount was put on my gas