Tracking showing not delivered

Debbie9009

Hi,
looking for some advice on an item that hasn’t arrived.  I won an item which was posted on 2/8 and should have arrived on the 10/8, I left it a few more days and when it didn’t arrive today I opened a case. Seller has now added tracking, it’s the type of tracking that only shows updates when it’s delivered, and it shows it hasn’t been delivered.  Seller has told me I have to wait 20 days for a refund as she can’t make a claim from Royal Mail until then.

I have explained to the seller that I won’t be able to wait that long as the case will time out, the response was that she can only go on what Royal Mail has told her.  I can escalate the case later this week, will the tracking showing not delivered be in my favour.

Thanks in advance

Debbie

soolin

Yes, as long as item doesn’t show as delivered the case will be found in your favour. Just escalate when you can and don’t bother corresponding with the seller any more. 

Debbie9009

Thanks soolin.

TripleH

As per Soolin. I've been on the end of claims as a seller. EBay have a shorter period to log a 'non-delivery' to Royal Mail, but cest la vie. If the buyer logs a lost item report you as a seller need to refund them. You have given sufficient time for it to arrive so should log a 'not received' claim.

If it turns up after you are refunded, contact the seller about this. I've had an item arrive 2 days after I refunded and the buyer contacted me to pay for it.

Debbie9009

Thanks TripleH, and yes of it arrives after the refund I’ll repay, I’d rather have the item than a refund, and wouldn’t want to leave anyone out of pocket .

Debbie9009

Just thought I would update this, the item arrived this morning, in perfect condition so I have closed the case and let the seller know.

custardy

Debbie9009 said:

Just thought I would update this, the item arrived this morning, in perfect condition so I have closed the case and let the seller know.

Does it have a posting date on it?

Debbie9009

Yes it does, the 2nd Aug, which is the date the seller told me she had posted it, so looks like it just got very delayed.

custardy

Debbie9009 said:

Yes it does, the 2nd Aug, which is the date the seller told me she had posted it, so looks like it just got very delayed.

Is the address correct?
Reason I ask is with the introduction of more sorting machines.,more items end up looping with address issues.
the machine repeats its original incorrect destination sort when items come back in.

Debbie9009

The address is correct, but underneath the house number and street she has added her ebay ID as though it is part of the address, and then continued with town and post code, could that have caused an issue ?

custardy

Debbie9009 said:

The address is correct, but underneath the house number and street she has added her ebay ID as though it is part of the address, and then continued with town and post code, could that have caused an issue ?

Shouldnt do.
Does it have a horizon label (the PO sticky type)
Sometimes the clerk can mis key the postcode and the PSM reads the 2D barcode data