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UBL Bank Customer Service
jack62uk
Posts: 14 Forumite
UBL Bank are the worst for customer service. I had a fixed ISA it didn’t work as they said it would from day one and i had to keep enquiring why a holding account was still showing (complicated how they operate) Then after a few months i lost all confidence in them so i sent a request to close the account via their secure message service on the app. Took me nearly three weeks of emails & phone calls to get my money returned. Then they sent it to the wrong account & not the one i’d registered. Avoid them is my advice. Shocking experience and lost 3 months interest (which i was aware was the penalty). I registered a complaint but not expecting a reply 🤣
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Interesting as I have A UBL ISA and have found their customer service to be excellent1
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