Utility Point refund... still waiting

macgyver

Hello there,
I was moved to EDF in September 2021 from utility point when it collapsed.
I am still waiting for my refund of £467. I subsequently switched from EDF to British gas in Oct 21.
 Refund from Utility point should be processed by EDF Since EDF is the SOLR appointed by govt after UP collapse

But I have received nothing. Have not received the closure statement from Utility point or the administrators. 
When I speak to EDF, they say wait for the closure statement from UP.
Anybody else in similar situation? 
Please suggest, how to proceed. 
Many thanks.

The last email I got from EDF was in April this year re-assuring me that I will get the refund.

michaels

Got my UP closing balance added to my EDF account about 6 months later - was not able to switch away from EDF or even change tariffs until that point - no idea how you manage to switch in October 21, wish I could have done as wanted to go onto a fix thne

Vincero

I also got my balance transferred from UP to EDF... Took about 3-4 months for EDF to actually start issuing a bill - not exactly the fastest transfer - and so far I've only had the one bill... But they take a monthly DD.

Vincero

macgyver said:

When I speak to EDF, they say wait for the closure statement from UP.
Anybody else in similar situation? 
Please suggest, how to proceed. 
Many thanks.

Did you actually get any other statement from UP after they went in ito administration?
Are EDF actually billing you for anything? Because at this point they would surely need to provide some sort of statement.

macgyver

No statement from UP or EDF

Vincero

As a frame of reference, these were the key dates of my migration. I'm surprised there's such a disparity for other customers - it's not like UP had customers in the millions...



You may be able to check your banking and see what active direct debits you have set up (assuming you use DD for payment) - if EDF hasn't even set one up yet then they really haven't done much to get you on board.

macgyver

Vincero said:

As a frame of reference, these were the key dates of my migration. I'm surprised there's such a disparity for other customers - it's not like UP had customers in the millions...



You may be able to check your banking and see what active direct debits you have set up (assuming you use DD for payment) - if EDF hasn't even set one up yet then they really haven't done much to get you on board.

Thanks for that. There is no DD on my account for EDF. 
When, I was chatting with EDF cust support,  she could not find an account in my name.
Does it mean, I have lost my money?

Mobtr

Have you tried ringing the complaints team at EDF? 

macgyver

Not yet.
But will have to do it.

Here is what they said in July.

Mobtr

Live chat is no good , you need to speak to someone who understands the issue. Call 0333 200 5101. Based in UK, may not be able to resolve it straight away but at least they’ll understand what the problem is. Let us know how you get on 

macgyver

Thank you very much. Would try right now if they are open