Not so SMART meter...

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maxmycardagain
maxmycardagain Posts: 5,756 Forumite
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edited 14 August 2022 at 11:09PM in Energy
Like many others my supplier went tits up end of last year

I got gifted to Eon

I have a gas account and a leccy account but while both are on on my Eon login, i cant have a smart meter as the 2 are separate accounts and Eon cant work out how to join them...

After the call i thought....why cant they CLICK CLICK close my 2 accounts and CLICK open 1 dual fuel account?

They owe me £95 on the gas, I owe them £65 on the leccy so no great problem there

Tomorrow ill ask why not and get the reason why not..


(the cookers 35A supply is a clue on consumption though)

   
Now we all know how it felt to play in the band on the Titanic...
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  • [Deleted User]
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    Your header is somewhat misleading. Your post relates to an account issue which has nothing to do with smart meters per se. As you have 2 meters today, then I see no reason why E.oN cannot fit smart meters. 

    There are many consumers who have their electricity supplied by supplier A, and their gas by supplier B.  Your situation is not that different:  your two accounts just sit with a single supplier.

    Someone in E.oN is fobbing you off. My advice: raise a written complaint. 
  • stewie_griffin
    stewie_griffin Posts: 1,099 Forumite
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    edited 25 October 2023 at 9:41PM
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    Your header is somewhat misleading. Your post relates to an account issue which has nothing to do with smart meters per se. As you have 2 meters today, then I see no reason why E.oN cannot fit smart meters. 

    There are many consumers who have their electricity supplied by supplier A, and their gas by supplier B.  Your situation is not that different:  your two accounts just sit with a single supplier.

    Someone in E.oN is fobbing you off. My advice: raise a written complaint. 
    What they’ve been told is correct so there’s no point in raising a complaint. I’m in the same boat and need to wait until my accounts can be merged. The issue apparently isn’t the physical fitting of the Smart meters but being able to book an appointment. They are waiting on a fix from the Kraken team.
  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
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    edited 15 August 2022 at 11:16AM
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    Dolor said:
    Your header is somewhat misleading. Your post relates to an account issue which has nothing to do with smart meters per se. As you have 2 meters today, then I see no reason why E.oN cannot fit smart meters. 

    There are many consumers who have their electricity supplied by supplier A, and their gas by supplier B.  Your situation is not that different:  your two accounts just sit with a single supplier.

    Someone in E.oN is fobbing you off. My advice: raise a written complaint. 
    What they’ve been told is correct so there’s no point in raising a complaint. I’m in the same boat and need to wait until my accounts can be merged. The issue apparently isn’t the physical fitting of the Smart meters but being able to book an appointment. They are waiting on a fix from the Kraken team.
    Your property has two meters, and a MPAN and MPRN. The electricity meter serial number is linked to the MPAN and the gas meter serial number is linked to the MPRN. Changing the meters to smart only changes the serial numbers linked to the MPAN and MPRN. E.oN does not need to wait until a Kraken issue is resolved to make what is nothing more than a simple meter change - unless it chooses to do so!

    It can still raise final bills for the two old meters on the two separate accounts, and it can update the two National Databases with the new meter serial numbers.

    I still think that it is worthy of a complaint: complaints get dealt with by more senior CS team members.
  • MWT
    MWT Posts: 9,286 Forumite
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    edited 25 October 2023 at 9:41PM
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    ... E.oN does not need to wait until a Kraken issue is resolved to make what is nothing more than a simple meter change - unless it chooses to do so!

    If it is a Kraken issue then I suspect they are trying to stay within the automated processes and not do a bunch of manual work-arounds that may later have to be unstitched...
    They will have multiple customers in the same position and they would appear to have judged that they would rather stay within the system and fix it, rather than bent/break the system they have moved everyone onto...
    So yes, it may well be a commercial decision to wait, but not sure a complaint is going to change that...
  • maxmycardagain
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    They at first offered a leccy smart meter.............

    Then rang me to say they couldnt do that

    How is any of this helping consumers or even backing up the adverts they have offering  smart meters?

    All this technology and no chance of 2 smart meters? what if i move to a new supplier for dual fuel?
    Now we all know how it felt to play in the band on the Titanic...
  • I had this very issue when i was with Octopus (and as E.ON Next use the same system, Kraken it will be the same). When a customer has the gas and elec on two accounts no metering work can get booked in, as the system does not send the "flows", Kraken will shoot out a error saying it can't be booked in. The two accounts need to merge into one, while that does sound simple, it's not.

    When Co-op Energy customers was moved onto Kraken loads of people had a gas account, and a elec account, they merged them, but the billing was then incorrect, statements didn't get issued and DD's failed and it was right old mess. Since then they have stopped merging accounts.

    Anyone that needs two accounts merged it goes to tech now, and when tech have time they do them in bulk every few months. Hope this helps!
  • maxmycardagain
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    as my bills were (May to August/90 days) £75 Gas and £175 Electric id quite like to see whats using it in a 1 bed bungalow...
    Now we all know how it felt to play in the band on the Titanic...
  • maxmycardagain
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    I had this very issue when i was with Octopus (and as E.ON Next use the same system, Kraken it will be the same). When a customer has the gas and elec on two accounts no metering work can get booked in, as the system does not send the "flows", Kraken will shoot out a error saying it can't be booked in. The two accounts need to merge into one, while that does sound simple, it's not.

    When Co-op Energy customers was moved onto Kraken loads of people had a gas account, and a elec account, they merged them, but the billing was then incorrect, statements didn't get issued and DD's failed and it was right old mess. Since then they have stopped merging accounts.

    Anyone that needs two accounts merged it goes to tech now, and when tech have time they do them in bulk every few months. Hope this helps!
    I just need a futl fuel account surely, otherwise i will never get the smart meter?
    Now we all know how it felt to play in the band on the Titanic...
  • maxmycardagain
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    If I change gas to British Gas they will supply a SM, Eon will supply a leccy SM..

    How crazy is that

    Now we all know how it felt to play in the band on the Titanic...
  • maxmycardagain
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    Eon 
    Gas     S/C =  27.22p/day   7.22p/kwh 
    Leccy  S/C =  48.13p/day   27.86p/kwh 

    Which would be best to move supplier?
    Now we all know how it felt to play in the band on the Titanic...
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