Fridge/Freezer Faulty - Reasonable Time

revolver

My Beko fridge/freezer has developed a fault which seems to be the compressor.  I bought it in September 2021 so it's still within it's warranty period but try as I might I cannot get any response from Beko.  They haven't responded to the call I logged on their website (they said I would get an email with a reference number but this never arrived) and after being on hold for 32 minutes, I gave up on the telephone call. 

Could I go back to the retailer (AO.com via Boots Kitchen Appliances) for a refund/replacement, as surely 11 months is not "a reasonable length of time" for a fridge/freezer?

born_again

You won't get a refund or replacement just like that. Someone will have to come & look at it to see what the issue is.

Yes you can go back to retailer. Odds on if you to to the retailer they will say call Beko, or may do it themselves.

Beko UK Customer Service

0333 207 9710*

To contact one of our Customer Service advisors please call us within the hours listed below.

Telephone hours:

Mon – Fri 8.00am – 6.00pm
Sat – Sun 9.00am – 5.00pm
UK Public holidays 9.00am – 5.00pm

Best advice is to call just as they open.

powerful_Rogue

The retailer may ask for a report to identify the fault was one present when purchased, but has only just shown. They may send their own team out and charge for this, but refund the fee if the fault is an inherent one.

Have a read up on Consumer Rights Vs Warranty - https://www.moneysavingexpert.com/reclaim/consumer-rights-refunds-exchange/

revolver

Thanks for the replies.  I've gone back to Boots and they are going to arrange a conference call to try and get this sorted.