British Gas - Online account smart meter settings?

jazzy

Since the (July 2022) British Gas website upgrade I am now unable to find the online smart meter readings for the settings and how often the smart readings are to be taken.

Please could someone direct me into finding these settings?

vic_sf49

Have only some people had a website upgrade? Someone else was missing this info too.

I get to it like this, but I'm wondering if mine is the old system (website only, I can't find find it on the app)...

jazzy

Looks like you are on the old system.

The new system is awful, missing meter readings history, missing previous bills and it now appears that the smart meter settings cannot be accessed. Probably more missing information.

Since the new website upgrade my electricity account has gone £200+ into debit, previously I was always in balance.

Just wish I could get away from British Gas, seems impossible to change companies that will offer a SVT?

Soot2006

Same here. Smart meter readings have disappeared on "new account", and in the fact the "first reading" for the new account is a very incorrect estimate even though all readings on the old account were correct from smart meter. The only place I can track my usage  is now on the smart meter monitor itself. Everything says it's correctly connected and transmitting data, no smart meter faults reported, just no way of seeing it via the new BG site and they keep saying a new app is "coming soon". Why launch the new system before setting up the app, which is something I used regularly, also to claim rewards and stuff which apparently I won't be getting any more.

jazzy

Soot2006 said:

Same here. Smart meter readings have disappeared on "new account", and in the fact the "first reading" for the new account is a very incorrect estimate even though all readings on the old account were correct from smart meter. The only place I can track my usage  is now on the smart meter monitor itself. Everything says it's correctly connected and transmitting data, no smart meter faults reported, just no way of seeing it via the new BG site and they keep saying a new app is "coming soon". Why launch the new system before setting up the app, which is something I used regularly, also to claim rewards and stuff which apparently I won't be getting any more.

Soot2006 can you access your meter reading history prior July 2022?

vic_sf49

The issue with all your smart readings might explain the "it's a known issue, we're looking into" messages I got on chat, when I tried to get them to reconnect my meters to the WAN. Ahh.

They stopped getting/pulling readings from my meters when I changed tariffs in June, which preceded all their "updating" faffs in July.

Don't know why my account is still on the old system, but I'm not looking forward to it being moved and messed up.

Soot2006

jazzy said:

Soot2006 said:

Same here. Smart meter readings have disappeared on "new account", and in the fact the "first reading" for the new account is a very incorrect estimate even though all readings on the old account were correct from smart meter. The only place I can track my usage  is now on the smart meter monitor itself. Everything says it's correctly connected and transmitting data, no smart meter faults reported, just no way of seeing it via the new BG site and they keep saying a new app is "coming soon". Why launch the new system before setting up the app, which is something I used regularly, also to claim rewards and stuff which apparently I won't be getting any more.

Soot2006 can you access your meter reading history prior July 2022?

Yes, by clicking "view old account" and then downloading the bills which have regular smart meter readings on them.

The smart meter day/week/month/year tracking section appears to be completely gone and non-existent on either account.

I am going to not worry about it until I get a "bill" from the new system and see what info it contains! But I am annoyed, as you can tell.

jazzy

Soot2006 said:

jazzy said:

Soot2006 said:

Same here. Smart meter readings have disappeared on "new account", and in the fact the "first reading" for the new account is a very incorrect estimate even though all readings on the old account were correct from smart meter. The only place I can track my usage  is now on the smart meter monitor itself. Everything says it's correctly connected and transmitting data, no smart meter faults reported, just no way of seeing it via the new BG site and they keep saying a new app is "coming soon". Why launch the new system before setting up the app, which is something I used regularly, also to claim rewards and stuff which apparently I won't be getting any more.

Soot2006 can you access your meter reading history prior July 2022?

Yes, by clicking "view old account" and then downloading the bills which have regular smart meter readings on them.

The smart meter day/week/month/year tracking section appears to be completely gone and non-existent on either account.

I am going to not worry about it until I get a "bill" from the new system and see what info it contains! But I am annoyed, as you can tell.

Unfortunately, I cannot find this link to view my old account. Are you using a phone app or using online PC access?

Soot2006

jazzy said:

Soot2006 said:

jazzy said:

Soot2006 said:

Same here. Smart meter readings have disappeared on "new account", and in the fact the "first reading" for the new account is a very incorrect estimate even though all readings on the old account were correct from smart meter. The only place I can track my usage  is now on the smart meter monitor itself. Everything says it's correctly connected and transmitting data, no smart meter faults reported, just no way of seeing it via the new BG site and they keep saying a new app is "coming soon". Why launch the new system before setting up the app, which is something I used regularly, also to claim rewards and stuff which apparently I won't be getting any more.

Soot2006 can you access your meter reading history prior July 2022?

Yes, by clicking "view old account" and then downloading the bills which have regular smart meter readings on them.

The smart meter day/week/month/year tracking section appears to be completely gone and non-existent on either account.

I am going to not worry about it until I get a "bill" from the new system and see what info it contains! But I am annoyed, as you can tell.

Unfortunately, I cannot find this link to view my old account. Are you using a phone app or using online PC access?

PC

App says it is no longer compatible with the new account system. You couldn't make it up.