Item not as described and PayPal filed in my favour

I recently bought a of shoes online and they were not as described. PayPal filed in my favour and refunded. What do I do with the shoes as I did say I will send them back if the company send me a return label. It is based outside europe. Can I just give them away to charity shop.



  • TripleHTripleH Forumite
    2.9K Posts
    1,000 Posts Fourth Anniversary Name Dropper
    I'd message them again asking for a return label. Ask them to let you know what you should do with them if they don't want them returned.
    They may well say up to you orceven ignore you, but it's best to ask specifically.
    May you find your sister soon Helli.
    Sleep well.
  • soolinsoolin Forumite, Ambassador
    70.5K Posts
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    I’d also give them a time frame , ask for a response and a return label by XX date otherwise you will take it that they would prefer you to destroy or donate the item. 
    ’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing [email protected]
    All views are my own and not the official line of MoneySavingExpert.
Sign In or Register to comment.
Latest MSE News and Guides

Martin and MSE campaign win

April's 20% energy price guarantee hike postponed

MSE News

Childcare budget boost

More support for children from nine months and those on Universal Credit

MSE News

Energy Price Guarantee calculator

How much you'll likely pay from April

MSE Tools