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Item not as described and PayPal filed in my favour

I recently bought a of shoes online and they were not as described. PayPal filed in my favour and refunded. What do I do with the shoes as I did say I will send them back if the company send me a return label. It is based outside europe. Can I just give them away to charity shop.



  • TripleH
    TripleH Posts: 3,019 Forumite
    First Anniversary Name Dropper First Post
    I'd message them again asking for a return label. Ask them to let you know what you should do with them if they don't want them returned.
    They may well say up to you orceven ignore you, but it's best to ask specifically.
    May you find your sister soon Helli.
    Sleep well.
  • soolin
    soolin Posts: 72,525 Ambassador
    Photogenic Name Dropper First Post First Anniversary
    I’d also give them a time frame , ask for a response and a return label by XX date otherwise you will take it that they would prefer you to destroy or donate the item. 
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
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