Missed UC appointment due to train delay

Dreamscometrue

Thank god I've now been given a start date for my next job, won't be until the end of Sept though so in the meantime I'll expect they'll me making me jump through hoops. 

Langerhan

Really glad to hear you've got a start date! I hope the journey being over 100 minutes will make them stop and reconsider, especially since the new JC won't be asked to take you for too long.

tomtom256

JonVarnas said:

Your Jobcentre sounds absolutely dumb. On my Claimant Commitment I only have to look for work within 60mins door-to-door, and that was put in by my Work Coach.

Get you MP involved and make a formal complaint because what they're asking you to do is ridiculous.

Not dumb, the travel time should be 90 minutes, unless tailored to care needs or a health condition. It's a standard requirement.

Dreamscometrue

Just had a response. Tomtom256 has stated the same. Wondering whether I should make the trip to the nearest jobcentre to ask. It's about an hour away. Would they even let me in the building? So so annoying. Maybe I'll just have to stick where I am as it's only until the end of September. They're unable to explain how I was able to go to the nearest centre previously. I asked over the phone before but it hasn't worked this time. 

We do not have any power over moves. If you want to move to another jobcentre, you need to ask at that Jobcentre yourself. It is their decision if they will accept you, as you are under our jobcentre by postcode.

Dreamscometrue

Phoned the helpline again. She explained that she was like a receptionist and didn't know anything. Wasn't able to do anything. Didn't know anything about how things work. Couldn't put me in touch with the nearest jobcentre. Wasn't able to contact the nearest jobcentre...

NedS

Dreamscometrue said:

Phoned the helpline again. She explained that she was like a receptionist and didn't know anything. Wasn't able to do anything. Didn't know anything about how things work. Couldn't put me in touch with the nearest jobcentre. Wasn't able to contact the nearest jobcentre...

Have you spoken in person with your current jobcentre manager as I suggested?

Dreamscometrue

NedS said:

Dreamscometrue said:

Phoned the helpline again. She explained that she was like a receptionist and didn't know anything. Wasn't able to do anything. Didn't know anything about how things work. Couldn't put me in touch with the nearest jobcentre. Wasn't able to contact the nearest jobcentre...

Have you spoken in person with your current jobcentre manager as I suggested?

No, I can't get through to them. Thank goodness I'm starting work soon.

JonVarnas

tomtom256 said:

JonVarnas said:

Your Jobcentre sounds absolutely dumb. On my Claimant Commitment I only have to look for work within 60mins door-to-door, and that was put in by my Work Coach.

Get you MP involved and make a formal complaint because what they're asking you to do is ridiculous.

Not dumb, the travel time should be 90 minutes, unless tailored to care needs or a health condition. It's a standard requirement.

Well my work coach must be one of those rare breeds that actually uses common sense.