Virgin Money (Virgin Atlantic Reward+ Card) - £160 for terrible customer service? Help please!

Ergates

dm21039 said:

Virgin have cut all customer service support apart from their phone line
...

I finally got referred to a customer services email address

So... they'd not cut all support apart from the phone number then...

jon81uk

Also the card has always had the fee, there are two seperate cards, one with the fee and one without. So you've been paying the £160 fee all the time.