We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Help please with energy process…
Sorry for being a bit vague but I am sure Martin sent out a communiqué which detailed the way to deal with energy companies and it ultimately needed with the ombudsman…it talked a lot about the energy company being expected to reply to the customer within 28 days and went on to detail the cost to the energy company (£500 I think)everytime a complaint or query went into said ombudsman…for the life of me I cannot find it though I’ve looked everywhere I can think including here and google…it was quite detailed and articulate as usual and I thought I’d saved it but apparently not.Has anyone got a copy of it they could forward to me ?Im beginning to think I was imagining it! Many thanks in anticipation.
1
Comments
-
Hello @jonsdad, thanks for this question.
This isn't something Martin's involved with. MSE have just put out a news story to clarify things:
Warning: Martin Lewis and MSE have NOTHING to do with viral social media posts urging people to bombard energy firms with complaints
Best wishes,
MSE Laura F2 -
The 'advice' about making complaints is also nonsense.1
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.5K Banking & Borrowing
- 254.1K Reduce Debt & Boost Income
- 455K Spending & Discounts
- 246.6K Work, Benefits & Business
- 602.9K Mortgages, Homes & Bills
- 178.1K Life & Family
- 260.6K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards