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Help please with energy process…
jonsdad
Posts: 24 Forumite
Sorry for being a bit vague but I am sure Martin sent out a communiqué which detailed the way to deal with energy companies and it ultimately needed with the ombudsman…it talked a lot about the energy company being expected to reply to the customer within 28 days and went on to detail the cost to the energy company (£500 I think)everytime a complaint or query went into said ombudsman…for the life of me I cannot find it though I’ve looked everywhere I can think including here and google…it was quite detailed and articulate as usual and I thought I’d saved it but apparently not.Has anyone got a copy of it they could forward to me ?Im beginning to think I was imagining it! Many thanks in anticipation.
1
Comments
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Hello @jonsdad, thanks for this question.
This isn't something Martin's involved with. MSE have just put out a news story to clarify things:
Warning: Martin Lewis and MSE have NOTHING to do with viral social media posts urging people to bombard energy firms with complaints
Best wishes,
MSE Laura F2 -
The 'advice' about making complaints is also nonsense.1
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