Iceland is giving away free £30 food vouchers to pensioners struggling with the cost of living - but

Former_MSE_Sophie

Iceland is giving away free one-off £30 food vouchers to certain pensioners struggling with the cost-of-living. At launch, 40,000 vouchers were available and the deadline to apply is 16 September. 

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Iceland is giving away free £30 food vouchers to pensioners struggling with the cost of living - but hurry, there's only limited numbers left

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Vegastare

Attempted to get this for Mum in law today....rang after 9am met with 58 min approx waiting time.......phoned again at 9.45 and just under 55 mins left call back details ....nothing yet.

An 82 year old who meet the criteria and was quite off with me because I couldn't sort this out.  

While it is an excellent offer from Iceland  - am not hopeful as would think all the 40,000 have gone

Bea63

Have tried many times over past 2 days and didn't get past the automated message telling you to call back later...before being disconnected!

Firemountain

My mother has been trying since Monday at 9 and called first thing every day soon . Says she'll get a call back from some automated message apparently. Gotten nowhere with it. Think theyve bitten off more than they can chew with this one! 

LadyWithAPlan

My mum tried 4 times in one day and kept getting cut off. So then  she tried a 5th time but music started - she hung on for 45 mins and eventually got through just after 5pm.
She got herself the voucher - they took ages checking pension/pension credits details and was told they would take up to 3 weeks to arrive.

elsien

I realise that (as with the cost of living payments) there have to be set criteria and someone will always lose out, but those with tiny occupational pensions which take them just over the pension credit threshold do seem to be very much stuck between a rock and a hard place. 

martinjohn

LadyWithAPlan said:

My mum tried 4 times in one day and kept getting cut off. So then  she tried a 5th time but music started - she hung on for 45 mins and eventually got through just after 5pm.
She got herself the voucher - they took ages checking pension/pension credits details and was told they would take up to 3 weeks to arrive.

odd they did not check any pension details at all with my mum, but said about it taking 3 weeks,

been a week and no sign of it... hope they did it right as the operator seemed in a rush?

LadyWithAPlan

martinjohn said:

LadyWithAPlan said:

My mum tried 4 times in one day and kept getting cut off. So then  she tried a 5th time but music started - she hung on for 45 mins and eventually got through just after 5pm.
She got herself the voucher - they took ages checking pension/pension credits details and was told they would take up to 3 weeks to arrive.

odd they did not check any pension details at all with my mum, but said about it taking 3 weeks,

been a week and no sign of it... hope they did it right as the operator seemed in a rush?

My mum not got it yet either  but she applied 2 weeks ago but they say 3 weeks as so much uptake understandably so lots of admin.

honey_64

I am 77 and on Pension Credit, and phoned numerous times, being told busy and then hanging up on me. 
Its also rang but after 30mins + of repetitive music no one answers. I'm not the only one who's had this problem. It would have been easier dealt with instore when we got our 10% giving the voucher for the next time we shopped.
Complete waste of time and I as others are rightly upset.

viv0147

Hi everyone, after receiving my weekly email from the Martin Lewis money-saving website, one of the articles was about how to get a £30 voucher to use in Iceland if you are a pensioner who relies on state pension only, so I tried 9 am this morning I had to press 1 for a callback  they did I will have the voucher within the next 4 weeks the telephone number is 0800 098 7877     

viv0147

Thank you Martin and staff