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Neon Reef switch to British Gas
rossowheels
Posts: 11 Forumite
in Energy
I was switched to BG from the failed Neon Reef energy provider and was on the welcome to BG variable tariff with a price guarantee to end July 2022. Although BG’s tariff was more expensive the price guarantee was attractive so I felt comfortable with this until in March when BG emailed to advise of a price hike from April 2022. After making enquiries with BG it became apparent that the initial price guarantee was non existent so I complained to the ombudsman who agreed that BG should have honoured its contracted price pledge. Result, compensation and also compensation for the unsatisfactory BG complaints handling experience. I would urge any Neon Reef customers to make complaints to the ombudsman in view of this decision. Good luck!
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There's a very long thread on this subject already https://forums.moneysavingexpert.com/discussion/6332617/british-gas-welcome-to-british-gas/p1
When an eel bites your bum, that's a Moray0
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