Eon Next Cross Meter Issue

feelsfeels

Good morning,

I recently moved into a new apartment January this year and while setting up the energy bill, the caretaker of the property gave us a wrong meter number which was supplied to EON Energy, and was later migrated to EON Next. Around March, 2022, I got the picture of my meter from the letting agency so that I could send it to EON Next before the price rise.

While going through the picture, I realised that the serial number of the picture of the correct meter the letting manager sent was different from the one which the previous caretaker gave me. I raised this issue with EON Next (cross-meter issue) on the 19th of April 2022 and after several calls between April/May 2022, and up-to today, this is still a lingering issue.

The letting manager have consistently send me a picture of the meter with monthly reading for 6 consecutive months now and yet EON Next has still not resolved this issue for about 6 months now. I have been consistently paying my DD as required in between.

Is there anything I can do to get them to resolve this any faster? I mean 6-months is a while lot of time to have fixed this. Is there someone I could report them to so as to act on this sooner.

Thank you

[Deleted User]

Hi,

are you getting any statements, if so, what meter number and readings are showing on them?

TheMilkmansDad

Have you checked that you are being given the correct meter reads from the manager and not someone else's? May be worth doing a meter sanity check to be sure?

feelsfeels

frugalmacdugal said:

Hi,

are you getting any statements, if so, what meter number and readings are showing on them?

Yes I am getting statements every month and the meter readings/number is still from the wrong meter.

TheMilkmansDad said:

Have you checked that you are being given the correct meter reads from the manager and not someone else's? May be worth doing a meter sanity check to be sure?

Yes I have. The month meter pictures clearly shows my flat number imprints on the right meter with readings. I also did a meter check and confirmed that the meter number from the manager is correct.

I used to send this info monthly to EON Next and I was told to stop since the issue will be resolved.

[Deleted User]

Ring your DNO and get it to confirm the MPAN linked to your address, and the meter serial number linked to the MPAN. If the MPAN given differs from that shown on your statement then you have  a mis-registration issue. Sadly, this is all too common as developers refer to plots and Councils etc to postal numbers. For example, my home No 14 was plot 6: my MPAN and its associated meter were registered as No 6. This type of problem tends to escalate around a development.

The one thing that you must not do, or allow the supplier to do, is to de-link the meter serial number from the MPAN. This will result in chaos. The way to resolve this type of issue is to change the address on the National Database associated with the correct MPAN. For example, in my case, the correct MPAN and meter serial number were registered to Plot 14 as if it was No 14 (its actual postal number is No 5) . If the supplier makes the correct change then correct meter serial number will follow.

Having said that, you do need to physically check first to confirm which meter serial number is actually linked to your flat

feelsfeels

[Deleted User] said:

Ring your DNO and get it to confirm the MPAN linked to your address, and the meter serial number linked to the MPAN. If the MPAN given differs from that shown on your statement then you have  a mis-registration issue. Sadly, this is all too common as developers refer to plots and Councils etc to postal numbers. For example, my home No 14 was plot 6: my MPAN and its associated meter were registered as No 6. This type of problem tends to escalate around a development.

The one thing that you must not do, or allow the supplier to do, is to de-link the meter serial number from the MPAN. This will result in chaos. The way to resolve this type of issue is to change the address on the National Database associated with the correct MPAN. For example, in my case, the correct MPAN and meter serial number were registered to Plot 14 as if it was No 14 (its actual postal number is No 5) . If the supplier makes the correct change then correct meter serial number will follow.

Having said that, you do need to physically check first to confirm which meter serial number is actually linked to your flat

Just to clarify. I live in a block of 50+ flats within the same building with each flat having different meters although it's all in one place. The previous caretaker actually got the serial number wrong and I have confirmed this physically.

Can I still go ahead to check with the DNO - It's Northern Powergrid

EON Next said about 3-4 months ago that they will send out an engineer or so but never got around to sort out anything

Thanks

[Deleted User]

feelsfeels said:

[Deleted User] said:

Ring your DNO and get it to confirm the MPAN linked to your address, and the meter serial number linked to the MPAN. If the MPAN given differs from that shown on your statement then you have  a mis-registration issue. Sadly, this is all too common as developers refer to plots and Councils etc to postal numbers. For example, my home No 14 was plot 6: my MPAN and its associated meter were registered as No 6. This type of problem tends to escalate around a development.

The one thing that you must not do, or allow the supplier to do, is to de-link the meter serial number from the MPAN. This will result in chaos. The way to resolve this type of issue is to change the address on the National Database associated with the correct MPAN. For example, in my case, the correct MPAN and meter serial number were registered to Plot 14 as if it was No 14 (its actual postal number is No 5) . If the supplier makes the correct change then correct meter serial number will follow.

Having said that, you do need to physically check first to confirm which meter serial number is actually linked to your flat

Just to clarify. I live in a block of 50+ flats within the same building with each flat having different meters although it's all in one place. The previous caretaker actually got the serial number wrong and I have confirmed this physically.

Can I still go ahead to check with the DNO - It's Northern Powergrid

EON Next said about 3-4 months ago that they will send out an engineer or so but never got around to sort out anything

Thanks

Yes, ring your DNO. Tell them that you think there might be a cross meter issue and could they please confirm the MPAN and meter serial number linked to your property address on the National Database. You can then check to see if these details match what is shown on your supplier statement.

For my 14 home development, I went round and checked with (owner permission) the actual meter serial numbers linked to property addresses. I gave this information to SP New Connections who did nothing. I then supplied Octopus with a photograph of my actual meter with serial number, and it updated the database. This then cascaded around our development and took about 6 months to resolve. 

danco

I had a similar situation, which is at last resolved. It is easy for a consumer to find the MPAN associated with a given address, and also  the supplier (if needed). But I thought that a consumer could NOT find the meter serial number for the address and that only electricity companies could do so. Certainly I couldn't find anything on UKPowerNetworks web site to get the serial number. Maybe I just never found the right way to get the information.

feelsfeels

I called the DNO and the MPAN/Meter Serial No registered were the same as those on the bill EON Next sent. I called the estate manager and informed them of the situation and they insisted that the meter serial number for my flat was a wrong one. They went ahead to physically check again and apparently, the cross meter issue was between my flat and an adjacent flat within the same building.

I have sent proof of this to EON Next since Monday and no-one has replied. Again, is there someone I could report them to so as to act on this sooner?

Just want this to be resolved before the next energy increase takes place.

Thank you