Haven’t been able to take meter readings for months!

sandydog_2

Hi. I’m hoping someone has a bit of advise!  I’m with Octopus energy and reported a broken electricity smart meter back in November 2021, where the screen is stuck and I can’t get to meter readings. Also, Octopus aren’t able to collect my smart meter readings either. 

When I joined in March 2021 I had a direct debit set up, and I am still paying this same amount. I’ve requested a new meter a number of times but always get told they are waiting for appointments in my area. 

What I’m wondering is what will happen when they eventually replace the meter?  Will the one year rule for backdating charges come into effect?  This what they’ve told me:

The most accurate way to bill you would be by producing an estimated reading based off of your estimated annual consumption figures I can see on your account. Your current EAC falls in like with the EAC you were quoted with when you joined us (it is actually lower).

This isn't ideal as it will not be 100% accurate but I do believe this is the best way forward until we can get you a new meter.

Despite them saying this, I haven’t been charged anything for electricity since February 2022. Plus I’m not comfortable with the estimates because we’ve had children leave home, circumstances have changed etc since we joined them. 

So any advice would be great on how this might look for me going forward!

Thank you 😊 

QrizB

Your supplier is responsible for ensuring that they have an effective way of metering your energy use.

They have failed in this responsibility.

In your position I would raise a complaint with Octopus.