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My British Gas DD cancelled on its own?
I was wondering why my August Direct debit wasn't taken for British Gas Duel Fuel, so logged in to my account to see it says I now pay by cheque or cash? I haven't cancelled or done anything myself.
I have tried to set up a new DD. First step is to submit a meter reading, this cant be done because it says I have a smart meter. Which I do but its not very smart because it doesn't send any readings to BG.
Any suggestions on what to do?
Thanks
I have tried to set up a new DD. First step is to submit a meter reading, this cant be done because it says I have a smart meter. Which I do but its not very smart because it doesn't send any readings to BG.
Any suggestions on what to do?
Thanks
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Comments
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Yes talk to British gas?0
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What have British Gas said?
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Only just logged in today and the lines are shut at the moment but i guess i was wondering if this is a common issue and or will i loose any discount by not paying by DD?
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