Online order not as discribed

Andy_L

Its a c&p error from the larger size panel they sell

2.4m x 1.2m = 2.88m2

https://www.wickes.co.uk/Kingspan-TP10-Roof-Insulation-Board---2400-x-1200-x-50mm/p/180436#

DanDare999

taff7996 said:

elsien said:

You order by the number of panels, do you not? So how many panels did you order? 

I ordered 7 units of 2.88m sq but only received  7 units of 0.54m sqn

Post a copy of your order/invoice. I bet you ordered 7 units of 0.54m sq as it will be the board dimensions on the invoice not the area. Therefore you got exactly what you ordered. The error on the website has misled you, shame you didn't double check before ordering. 

sheramber

You ordered 7 units of  what was advertised as 1.20 x 0.45 = 0.54m. That is what you got.

The website mistakenly advised that would be sufficient to cover what you required.

Unfortunately, you did not check this until you received the units and saw that they  were not big enough for what you wanted.

But you got sent what you ordered 1.e. 7 units of 1.20 x 0.54

Wickes have now offered to refund you for these and you can then order the correct size.

Ergates

the_lunatic_is_in_my_head said:

OP they should either repair (not an option) or replace the goods (maybe not an option if boards of such a size don't exist). 

Failing that you have the choice of either a full refund or a price reduction, guidance states that a price reduction should reflect what is paid for vs what is supplied which should be obvious to work out in this instance. 

Whilst they've made a mistake I very much doubt it is one that should have been known in advance by yourself so I don't think the mistake has any bearing on your consumer rights. 

If board mods are around, this probably belongs in Consumer Rights  

I'd say that the mistake is so obvious that the OP could have been expected to spot it - a 1.2m x 0.45m board could not possibly have 2.88m2 coverage.

the_lunatic_is_in_my_head

Ergates said:

the_lunatic_is_in_my_head said:

OP they should either repair (not an option) or replace the goods (maybe not an option if boards of such a size don't exist). 

Failing that you have the choice of either a full refund or a price reduction, guidance states that a price reduction should reflect what is paid for vs what is supplied which should be obvious to work out in this instance. 

Whilst they've made a mistake I very much doubt it is one that should have been known in advance by yourself so I don't think the mistake has any bearing on your consumer rights. 

If board mods are around, this probably belongs in Consumer Rights  

I'd say that the mistake is so obvious that the OP could have been expected to spot it - a 1.2m x 0.45m board could not possibly have 2.88m2 coverage.

Well yes and no, many of us can figure such things out, many can’t.

It’s unlikely the stock photo would indicate size particularly well. 

Doesn’t any ambiguity in the contract favour the person who didn’t write it? If the durable information detailing the order has the same mistake I think that should favour the OP.

sheramber

But surely  a refund as the goods are not suitable is adequate.

the_lunatic_is_in_my_head

sheramber said:

But surely  a refund as the goods are not suitable is adequate.

Right to a price reduction also exists (assuming no repair/replace)  

DanDare999

the_lunatic_is_in_my_head said:

Ergates said:

the_lunatic_is_in_my_head said:

OP they should either repair (not an option) or replace the goods (maybe not an option if boards of such a size don't exist). 

Failing that you have the choice of either a full refund or a price reduction, guidance states that a price reduction should reflect what is paid for vs what is supplied which should be obvious to work out in this instance. 

Whilst they've made a mistake I very much doubt it is one that should have been known in advance by yourself so I don't think the mistake has any bearing on your consumer rights. 

If board mods are around, this probably belongs in Consumer Rights  

I'd say that the mistake is so obvious that the OP could have been expected to spot it - a 1.2m x 0.45m board could not possibly have 2.88m2 coverage.

Well yes and no, many of us can figure such things out, many can’t.

It’s unlikely the stock photo would indicate size particularly well. 

Doesn’t any ambiguity in the contract favour the person who didn’t write it? If the durable information detailing the order has the same mistake I think that should favour the OP.

I think you mean yes, using the wrong area the OP was able to do the maths. I bet they can also work it out using the correct area. Kingspan isn't your every day purchase by the general public. The OP knows they cocked up and is looking for Wickes to give them the 2.4x1.2 boards for the same price. 

the_lunatic_is_in_my_head

DanDare999 said:

the_lunatic_is_in_my_head said:

Ergates said:

the_lunatic_is_in_my_head said:

OP they should either repair (not an option) or replace the goods (maybe not an option if boards of such a size don't exist). 

Failing that you have the choice of either a full refund or a price reduction, guidance states that a price reduction should reflect what is paid for vs what is supplied which should be obvious to work out in this instance. 

Whilst they've made a mistake I very much doubt it is one that should have been known in advance by yourself so I don't think the mistake has any bearing on your consumer rights. 

If board mods are around, this probably belongs in Consumer Rights  

I'd say that the mistake is so obvious that the OP could have been expected to spot it - a 1.2m x 0.45m board could not possibly have 2.88m2 coverage.

Well yes and no, many of us can figure such things out, many can’t.

It’s unlikely the stock photo would indicate size particularly well. 

Doesn’t any ambiguity in the contract favour the person who didn’t write it? If the durable information detailing the order has the same mistake I think that should favour the OP.

I think you mean yes, using the wrong area the OP was able to do the maths. I bet they can also work it out using the correct area. Kingspan isn't your every day purchase by the general public. The OP knows they cocked up and is looking for Wickes to give them the 2.4x1.2 boards for the same price. 

Yet it’s sold in small sizes on a site that sells predominantly to the general public…. 

Manxman_in_exile

If the OP is undertaking a DIY project and it isn't immediately obvious to them that 1.2m x 0.45m is never going to equal 2.88 sq m, then I'm afraid it is likely that the project will not end well...

(Mind you, when I read this in the OP it should have raised alarm bells immediately:  "Each board is 1200 x 450mm, to get 2.88m coverage you need 5 panels."  The OP knows this works out at 5.33, yet they think they need only 5 panels and not 6... )