Amazon asking me to wait 60 days for a refund for a return over a month ago and shows delivered

Stekears

How can they possibly justify asking people to wait 60 days for a refund when tracking shows its been in there warehouse for a month? There customer service is terrible. Half the reps replies on chat show they've not even looked into anything they've click clicked copy and paste a generic response.

This quote at the end of the email gets me "helping us build Earth's Most Customer-Centric Company" Yes telling them to wait 60 days is real customer-centric. And their maths is wrong too. 8th September is 66 day after the return date. 66 days for a refund!

Here is there email.

Hello,

Once the carrier has received your return package, it can take a while to arrive at our returns center. In most situations, returns are processed by Amazon in 14 days. In some situations, it may take longer. If you haven't been issued a refund after 14 days, we ask that you wait until    8 sep 2022:60 DAYS FROM RETURN DATE for us to investigate what happened to your return.

If you don't hear from our returns center by 8 sep 2022: 60 DAYS FROM RETURN DATE  please write back so we can find out what happened.

We'd appreciate your feedback. Please use the buttons below to vote about your experience today.

Did I solve your problem?

Your feedback is helping us build Earth's Most Customer-Centric Company.

Warmest regards,

Amazon.co.uk

Aylesbury_Duck

Stekears said:

How can they possibly justify asking people to wait 60 days for a refund when tracking shows its been in there warehouse for a month? There customer service is terrible. Half the reps replies on chat show they've not even looked into anything they've click clicked copy and paste a generic response.

This quote at the end of the email gets me "helping us build Earth's Most Customer-Centric Company" Yes telling them to wait 60 days is real customer-centric. And their maths is wrong too. 8th September is 66 day after the return date. 66 days for a refund!

Here is there email.

Hello,

Once the carrier has received your return package, it can take a while to arrive at our returns center. In most situations, returns are processed by Amazon in 14 days. In some situations, it may take longer. If you haven't been issued a refund after 14 days, we ask that you wait until    8 sep 2022:60 DAYS FROM RETURN DATE for us to investigate what happened to your return.

If you don't hear from our returns center by 8 sep 2022: 60 DAYS FROM RETURN DATE  please write back so we can find out what happened.

We'd appreciate your feedback. Please use the buttons below to vote about your experience today.

Did I solve your problem?

Your feedback is helping us build Earth's Most Customer-Centric Company.

Warmest regards,

Amazon.co.uk

Their maths may be wrong (I suspect it isn't, Amazon didn't get to the dominant position they occupy by being bad at arithmetic) but you haven't actually understood their email.

"In most situations, returns are processed by Amazon in 14 days. In some situations, it may take longer. If you haven't been issued a refund after 14 days, we ask that you wait..."

Yours is clearly one of the "some situations" mentioned.

With millions of parcels going back and forth, it's inevitable that a few end up in the wrong place or get lost.  It's unfortunate, but if you don't like the way they operate, shop elsewhere.  It's not as if they have a monopoly....yet.

MattMattMattUK

[Quoted post removed by Forum Team]

Just because you do not like the reply does not mean it is not correct.

You have one choice, to wait, that is it. No card provider is going to entertain Chargeback or Section 75 whilst the return is still being processed, they will tell you to go away and wait for the sixty days to run out. Also both of those options will involve Amazon closing your account and blacklisting you and your address.

It is also highly unlikely that it will take the full sixty days, but it is going to take longer than the 14 days as it already has. I have experienced this recently, previously returns to Amazon have been refunded as soon as the item was received by the courier (not back to Amazon's depot), on one I returned last month it got back to Amazon (as shown by UPS tracking) and took 18 days to get refunded, that is just the way things are sometimes, I suspect that they have a backlog.

It might not be ideal, but it is not illegal and there is nothing you can do about it. I also suspect that if you have the attitude with the Amazon customer service staff that you display on here they would not want to go out of their way to help you.

born_again

Always found that refund is there the day after you send it back to them (drop at post office, not actually delivered to them), when using their return labels.

That wording sounds like a marketplace seller using Amazon to process their returns.

k3lvc

born_again said:

Always found that refund is there the day after you send it back to them (drop at post office, not actually delivered to them), when using their return labels.

That wording sounds like a marketplace seller using Amazon to process their returns.

Or Amazon having doubts about the buyer (buying/return patterns or attitude) and wanting to check the goods returned

p00hsticks

[Quoted post removed by Forum Team]

Just be aware that if Amazon successfully challenge the chargeback the bank are perfectly within their rights to remove the money from your account again just as quickly...

born_again

p00hsticks said:

[Quoted post removed by Forum Team]

Just be aware that if Amazon successfully challenge the chargeback the bank are perfectly within their rights to remove the money from your account again just as quickly...

They will. No question about it. 👍

williwilsobro

Seems this is becoming a common theme amazon have done the same to me. Will initiate a chargeback too. If they wish to waste my time lets waste theres

williwilsobro

Do you still have the money in your bank?

k3lvc

williwilsobro said:

Seems this is becoming a common theme amazon have done the same to me. Will initiate a chargeback too. If they wish to waste my time lets waste theres

As long as you don't want to use Amazon again in the future

williwilsobro

k3lvc said:

williwilsobro said:

Seems this is becoming a common theme amazon have done the same to me. Will initiate a chargeback too. If they wish to waste my time lets waste theres

As long as you don't want to use Amazon again in the future

Would you want to use a service that sends you faulty goods then takes 60 days to process the return? Think that answers itself.