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First Bus making unauthorised charges after using Tap On Tap Off function
in Public Transport & Cycling
4 replies 164 views
I started using the Tap On Tap Off service on First Bus (Glasgow area) at the end of July 2022. The service is designed so that the customer can make as many or few journeys as they wish and at the end of the day the minimum charge possible will be made to the customers Debit Card (Bank account). Initially the system performed correctly but it appears that a new software subroutine was introduced at the end of the month and that started to take random unauthorised payments as high as £30 versus the maximum permitted amount of £5. It seems likely that multiple customers will be effected and thus far First Bus are responding slowly and currently unwilling to video conference with me to explain themselves.
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