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Pet insurance claim
SweatA1Z
Posts: 8 Forumite
My dog had an operation in June, the Vet put the claim in and the insurer sent me an email to say they had the claim on 19th June.
I emailed them and just got a generic reply saying how busy they are and thanking me for my patience. Does anyone know how long claims would usually take?
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Comments
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I think that's far too long- contact the complaints department to see if that gets things sorted out.1
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I sent the email on the 3rd, they replied today, said that they expect the claim to be assessed "within 10 to 12 weeks". Can't believe they need 3 to 5 months to look at a claim.
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