Royal Mail delivered to a bin, bin was emptied before customer got home

fenwick458

IftiBashir said:

As long as the tracking states delivered, from eBay's perspective, the OP has fulfilled their duty. 
What the OP chooses to do though is up to him.......

I am trying to help the buyer, but seem to have hit a wall. Not found a way to do it online as it's apparently been delivered,
and my local delivery office said it's a problem only the delivering DO can sort out...

custardy

fenwick458 said:

IftiBashir said:

As long as the tracking states delivered, from eBay's perspective, the OP has fulfilled their duty. 
What the OP chooses to do though is up to him.......

I am trying to help the buyer, but seem to have hit a wall. Not found a way to do it online as it's apparently been delivered,
and my local delivery office said it's a problem only the delivering DO can sort out...

LOdge a denial of receipt complaint under the buyers address.
This will go to the delivery office.
However reality is you/the buyer will need to lodge a claim with RM
In this instance I would say it should be the buyer. Make sure they retain that red card.

williamsl5

The same thing happened with me when I was buying something from an online retailer. For some reason Royal Mail do like to put things in bins (?). I put a full bin out on bin day and when I got home it had been emptied, walked in the door to see a card from RM saying it was in the bin!
I got in touch with the retailer who re-sent the item to me.
I still to this day don't understand how the postie did not realise it was bin day when all bins were out on the street, and it was obvious that it was still to be emptied as it was full.....

in_the_Cotswolds

One person on one round I cover has a recycle bin specifically for parcels. If there is a note on a door to leave a parcel in the bin I photograph the parcel on the PDA and then the note on my phone including house number and anything else that will identify the property.

B0bbyEwing

elsien said:

You do have that option, but I  never specify a safe space because I would prefer for RM to leave a card so I can collect from the sorting office at my convenience if I'm not in when they come. 

Never happens, they just dump it in the open unlocked porch anyway. I have a fine collection of RM complaints responses which don't make the slightest bit of difference to anything in practice.
Evri's preferred spot is in the front yard behind the smallest plantpot they can find so effectively in full view of the pavement. Which is why if there's a click and collect option, that's what I'm going for. 

This ^

Only time I ever click to leave in a safe place is on real low value items that I'm willing to take the risk of going missing because if they do go missing, I don't want to be £100 out of pocket as anyone I try to claim against will laugh at me & say your fault.

I've ordered a few things from Amazon lately. I have them delivered to the local PO which is about a 3 minute walk away if i dawdle. Much easier.

williamsl5 said:

I still to this day don't understand how the postie did not realise it was bin day when all bins were out on the street, and it was obvious that it was still to be emptied as it was full.....

There's a difference between realising & caring.