If I do Click and Collect does the seller see my home address?

I need a seller to answer this, so I was wondering if sellers see my home address when I make a purchase and choose the "Click and Collect" option?

Bonus questions(!):
What information does a seller get about me?  Presumably all they really need is an address to send to and a name to receive it.  Ebay does all the payment handling.
What happens if it isn't picked up from Click and Collect, do you get it back and cancel the order?

Thanks xx

Replies

  • edited 1 August 2022 at 8:09AM
    elsienelsien Forumite
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    edited 1 August 2022 at 8:09AM
    No they can't see it.
    I used click and collect as a buyer recently and for a number of reasons the parcel didn't arrive at the drop off post office. I messaged the seller to ask and they told me that they had just sent to the address given, they hadn't realised it was click and collect they thought it was my home address and they couldn't see any other addresses on the system. 
    My seller had sent by Hermes instead of the specific RM service so when they couldn't deliver because the post office wouldn't accept it, it did find its way back to the seller again. 
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
  • soolinsoolin Forumite, Ambassador
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    I need a seller to answer this, so I was wondering if sellers see my home address when I make a purchase and choose the "Click and Collect" option?

    Bonus questions(!):
    What information does a seller get about me?  Presumably all they really need is an address to send to and a name to receive it.  Ebay does all the payment handling.
    What happens if it isn't picked up from Click and Collect, do you get it back and cancel the order?

    Thanks xx
    As a seller I only see the address given , so if you have opted for click and collect before payment that’s all I get. That address will also have a reference number included which the shop need to notify you it has arrived. I can though ask eBay to supply basic info about the buyer in case of issues, although this is now very basic, the last time I did it, which was some time ago, it was just an area ‘Manchester’ .

    if you fail to collect then item is returned to the seller and if you open an INR you will get a refund once it shows seller has item back. That assumes it is a proper click and collect via the eBay system and not just you adding a shop address, if you just add a shop (I know some take in parcels ) but in that case as long as item shows delivered to shop the buyer won’t win an INR.
    ’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing [email protected]
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  • steviebabessteviebabes Forumite
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    It's possible the sold email will have the buyers registered address. It always used to but I can't be sure since managed payments.
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