Argos refuse refund because the box is opened

PrinceRaygun

The product was not wanted and returned within about ten hours of purchase with receipt and they won't refund it because the packaging is "damaged" meaning its been opened.

eskbanker

What was the product?

The_Fat_Controller

EXACTLY what product were you trying to return ?

Jenni_D

Was it delivered or collected from store?

Did you buy online or merely reserve and collect (and pay in store)? Or did you order and pay in store?

How much was it (more or less than £100) and how did you pay? (Credit card, debit card, Paypal etc.)

comeandgo

If it was not wanted why was the box opened?  

PrinceRaygun

 it was for GFs son Im guessing he tested it (games controller) and decided it wasn't what he expected it to be

PrinceRaygun

GF paid card online and click and collect

macman

PrinceRaygun said:

 it was for GFs son Im guessing he tested it (games controller) and decided it wasn't what he expected it to be

So it's been both opened and used. There is no statutory right to a refund just because you've changed your mind, so you are reliant on the retailer's own returns policy.
They can no longer resell it as a new product.
The time that elapsed is nor relevant, even if you changed your mind before leaving the shop with your purchase.

Alderbank

The actual wording of the relevant bit of their returns policy is:

   your item(s) needs to be:
   • Unused and with all parts
   • In its original packaging (with the tags if applicable)
   • In a resaleable condition
   • If the item or packaging has been handled excessively, we reserve the right to reduce the amount we refund you.
   • If you're returning a DVD, music or software product, it must be unused and in its original sealed packaging.

So even if the packaging has been 'handled excessively' you should get some sort of refund.
Perhaps the assistant your GF spoke to thought (wrongly) that it was a DVD or software product?

TELLIT01

Argos T&C states 'unused' and that is not the case here.  The OP states that the item was tested so there is no entitlement to a refund.

user1977

TELLIT01 said:

Argos T&C states 'unused' and that is not the case here.

But that isn't the reason they've given for refusing the refund.