The £400 discount

EssexHebridean

I read that as them saying that they will cease to collect your regular DD for those months, as the Government help will cover your payments. My (strong) suggestion however would be that you should either make manual payments* of your usual amount if at all possible, or at the very least ring-fence your usual DD amount for the 6 months to ensure it is there when payments may well be needed to increase next year. 

* edit to add: Utility warehouse customers beware on this one - currently they have an inability to accept manual payments - or rather should I say, they will accept them happily enough, but they'll then squirrel them away and not actually get around to applying them to your account...in addition, if you come to switch away from them, you'll then have a devil of a job getting them to release said "squirrelled away" payments back to you, too. 

Robster88

[Deleted User] said:

Robster88 said:

Robster88 said:

GeorgianaCavendish said:

Does anyone know what happens in the (admittedly rare) situation where the customer's direct debit and usage are set below £67 a month? 

That’s the (fortunate) situation I am currently in, however my fixed period is due to end March 2023 when the cost will jump significantly. 

I am hoping that I can keep my existing direct debit payment as is, and that the extra rebate will just be applied as credit in my account, however I have not seen anything that confirms whether this is the case. 

Has anyone seen anything that clarifies what happens in this situation? 

I’ve just had an email from Eon with more details about the discount payments. 

It says ‘If the £67 EBSS payment is greater than your monthly DD amount, we’ll put you on a ‘payment holiday’ until April 2023’. 

Does anyone know what this means exactly? As stated in my previous comment I’m currently on a fixed tariff that expires in March 2023, and so my DD bills are low (below the £67 payment amount). They will rocket however in April 2023. 

If I’m just put on a ‘payment holiday’ until April 2023 then I will miss out of a lot of the £400 discount. Can anyone confirm if that’s what they mean? 

Probably a poor explanation.  I've never seen any suggestion that someone would get less than the £400 payment unless the don't have a supply for some part of the six months.

Suppliers are reluctant to have (and some billing systems don't allow) a negative DD payment, so they probably mean that you will pay no DD but the full £400 will make its way onto your account.

I’ve had a brief look other other energy providers, and Shell Energy say ‘If you usually pay less then £66/£67, we won’t collect payment from you that month. Anything leftover will be applied as credit to your energy account.’ 

Eon doesn’t say this, only that there will be a ‘payment holiday’ until April 2023, however I would assume that Eon wouldn’t just be allowed to keep any extra if other energy providers are confirming they wouldn’t be.. Like you say I haven’t seen anything official that states some people won’t receive the full £400, even tho that’s what the Eon email suggests. 

Hopefully just poorly explained - I will try and contact them directly to clarify however I know how difficult it is to get through to anybody.. 

[Deleted User]

Robster88 said:

[Deleted User] said:

Robster88 said:

Robster88 said:

GeorgianaCavendish said:

Does anyone know what happens in the (admittedly rare) situation where the customer's direct debit and usage are set below £67 a month? 

That’s the (fortunate) situation I am currently in, however my fixed period is due to end March 2023 when the cost will jump significantly. 

I am hoping that I can keep my existing direct debit payment as is, and that the extra rebate will just be applied as credit in my account, however I have not seen anything that confirms whether this is the case. 

Has anyone seen anything that clarifies what happens in this situation? 

I’ve just had an email from Eon with more details about the discount payments. 

It says ‘If the £67 EBSS payment is greater than your monthly DD amount, we’ll put you on a ‘payment holiday’ until April 2023’. 

Does anyone know what this means exactly? As stated in my previous comment I’m currently on a fixed tariff that expires in March 2023, and so my DD bills are low (below the £67 payment amount). They will rocket however in April 2023. 

If I’m just put on a ‘payment holiday’ until April 2023 then I will miss out of a lot of the £400 discount. Can anyone confirm if that’s what they mean? 

Probably a poor explanation.  I've never seen any suggestion that someone would get less than the £400 payment unless the don't have a supply for some part of the six months.

Suppliers are reluctant to have (and some billing systems don't allow) a negative DD payment, so they probably mean that you will pay no DD but the full £400 will make its way onto your account.

I’ve had a brief look other other energy providers, and Shell Energy say ‘If you usually pay less then £66/£67, we won’t collect payment from you that month. Anything leftover will be applied as credit to your energy account.’ 

Eon doesn’t say this, only that there will be a ‘payment holiday’ until April 2023, however I would assume that Eon wouldn’t just be allowed to keep any extra if other energy providers are confirming they wouldn’t be.. Like you say I haven’t seen anything official that states some people won’t receive the full £400, even tho that’s what the Eon email suggests. 

Hopefully just poorly explained - I will try and contact them directly to clarify however I know how difficult it is to get through to anybody.. 

With respect, you are overthinking this. The Government is making a monthly contribution towards the cost of your energy. If I pay £100 a month now, then I will pay £31 next month but the whole of £100 will be credited to my energy account. If I was only paying £50 a month, then some suppliers are saying that I will get a DD credit of £19 back to my Bank account -  but £50 a month will still be added to my energy account.

If a supplier is suggesting that it will not make a repayment to the consumer, then in my £50 a month example, the consumer will pay nothing in October and £69 will be added to the energy account. No supplier is keeping any of the £400 to add to its profits.

Why do you need to contact the supplier for clarification? It is all pretty simple stuff.

Robster88

[Deleted User] said:

Robster88 said:

[Deleted User] said:

Robster88 said:

Robster88 said:

GeorgianaCavendish said:

Does anyone know what happens in the (admittedly rare) situation where the customer's direct debit and usage are set below £67 a month? 

That’s the (fortunate) situation I am currently in, however my fixed period is due to end March 2023 when the cost will jump significantly. 

I am hoping that I can keep my existing direct debit payment as is, and that the extra rebate will just be applied as credit in my account, however I have not seen anything that confirms whether this is the case. 

Has anyone seen anything that clarifies what happens in this situation? 

I’ve just had an email from Eon with more details about the discount payments. 

It says ‘If the £67 EBSS payment is greater than your monthly DD amount, we’ll put you on a ‘payment holiday’ until April 2023’. 

Does anyone know what this means exactly? As stated in my previous comment I’m currently on a fixed tariff that expires in March 2023, and so my DD bills are low (below the £67 payment amount). They will rocket however in April 2023. 

If I’m just put on a ‘payment holiday’ until April 2023 then I will miss out of a lot of the £400 discount. Can anyone confirm if that’s what they mean? 

Probably a poor explanation.  I've never seen any suggestion that someone would get less than the £400 payment unless the don't have a supply for some part of the six months.

Suppliers are reluctant to have (and some billing systems don't allow) a negative DD payment, so they probably mean that you will pay no DD but the full £400 will make its way onto your account.

I’ve had a brief look other other energy providers, and Shell Energy say ‘If you usually pay less then £66/£67, we won’t collect payment from you that month. Anything leftover will be applied as credit to your energy account.’ 

Eon doesn’t say this, only that there will be a ‘payment holiday’ until April 2023, however I would assume that Eon wouldn’t just be allowed to keep any extra if other energy providers are confirming they wouldn’t be.. Like you say I haven’t seen anything official that states some people won’t receive the full £400, even tho that’s what the Eon email suggests. 

Hopefully just poorly explained - I will try and contact them directly to clarify however I know how difficult it is to get through to anybody.. 

With respect, you are overthinking this. The Government is making a monthly contribution towards the cost of your energy. If I pay £100 a month now, then I will pay £31 next month but the whole of £100 will be credited to my energy account. If I was only paying £50 a month, then some suppliers are saying that I will get a DD credit of £19 back to my Bank account -  but £50 a month will still be added to my energy account.

If a supplier is suggesting that it will not make a repayment to the consumer, then in my £50 a month example, the consumer will pay nothing in October and £69 will be added to the energy account. No supplier is keeping any of the £400 to add to its profits.

Why do you need to contact the supplier for clarification? It is all pretty simple stuff.

I probably am overthinking, however it wasn't clear to me from Eon's email what would happen in situations such as this. All it said was that there would be a 'payment holiday'. Unlike Shell Energy, it did not confirm that any difference would be applied as credit to your account.