Moving To a Property With 2 Meters

molerat

Northern_Wanderer said:

molerat said:

 

Now down to the 2 meters.  These are unhelpfully complex to deal with, many suppliers have not got a clue how to deal with them.  They often come with 2 standing charges.  They may be others here who have knowledge of how Octopus deal with complex metering systems.

gj373 said:

I have two electricity meters and it makes switching a PITA. Always requires many phone calls to get it properly sorted, can't really be done online. Also means now hammered with two standing charges.

Double standing charges is illegal and all the double charging can be claimed back. See this by Gerry1 https://forums.moneysavingexpert.com/discussion/comment/79070348/#Comment_79070348

Also see the Good Practice Guide on that link, best to speak to the complex metering team.

I am pretty certain that the single standing charge only applies where the customer has been put on a single rate in accordance with the restricted meter regulations.  If the customer is still on a 2 / multi rate tariff then 2 standing charges can be applied.
 

Northern_Wanderer

molerat said:

Northern_Wanderer said:

molerat said:

 

Now down to the 2 meters.  These are unhelpfully complex to deal with, many suppliers have not got a clue how to deal with them.  They often come with 2 standing charges.  They may be others here who have knowledge of how Octopus deal with complex metering systems.

gj373 said:

I have two electricity meters and it makes switching a PITA. Always requires many phone calls to get it properly sorted, can't really be done online. Also means now hammered with two standing charges.

Double standing charges is illegal and all the double charging can be claimed back. See this by Gerry1 https://forums.moneysavingexpert.com/discussion/comment/79070348/#Comment_79070348

Also see the Good Practice Guide on that link, best to speak to the complex metering team.

I am pretty certain that the single standing charge only applies where the customer has been put on a single rate in accordance with the restricted meter regulations.  If the customer is still on a 2 / multi rate tariff then 2 standing charges can be applied.
 

No, it's not allowed to double charge on s/c.