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Industry wide formula for gas consumption wrongly used

davebullie
Posts: 1 Newbie
in Energy
Just received £1000 rebate from Octopus as they were using the formula for gas consumption incorrectly
In a nutshell I was supplying metric reading (cubic metres) from my metric meter but Octopus treated the reading as Imperial (cubic feet)
and were multiplying it by 2.83 in the mistaken belief they were converting it to metric
can't be the only one out there so check your meter especially if its metric and then check your bill to see the formula is correct.
x1 for metric (cubic metres) x2.83 for imperial (cubic feet)
In a nutshell I was supplying metric reading (cubic metres) from my metric meter but Octopus treated the reading as Imperial (cubic feet)
and were multiplying it by 2.83 in the mistaken belief they were converting it to metric
can't be the only one out there so check your meter especially if its metric and then check your bill to see the formula is correct.
x1 for metric (cubic metres) x2.83 for imperial (cubic feet)
1
Comments
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davebullie said:Just received £1000 rebate from Octopus as they were using the formula for gas consumption incorrectly
In a nutshell I was supplying metric reading (cubic metres) from my metric meter but Octopus treated the reading as Imperial (cubic feet)
and were multiplying it by 2.83 in the mistaken belief they were converting it to metric
can't be the only one out there so check your meter especially if its metric and then check your bill to see the formula is correct.
x1 for metric (cubic metres) x2.83 for imperial (cubic feet)Mistakes like that do happen, and it is one of the first things people are asked to check when they post on here with comments like "my gas usage has just tripled!"Then somebody else comes along and correctly says that cubic feet are smaller than cubic meters. To which the answer is imperial meters measure(d) Hundreds of Cubic Feet.I’m a Forum Ambassador and I support the Forum Team on the In My Home MoneySaving, Energy and Techie Stuff boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.
All views are my own and not the official line of MoneySavingExpert.
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Do they have a different number of digits?
e.g. Cubic metres readings have 4 digits, and cubic feet readings have 5 digits?0 -
davebullie said:Just received £1000 rebate from Octopus as they were using the formula for gas consumption incorrectlyThey were using the formula entirely correctly, what was wrong was the meter type being incorrectly shown on the central database as imperial...We see this sort of thing reported on here many times a year, it is usually the result of the original supplier not updating the database correctly when they replace a meter, but updating their own systems so the bills are correct, until the customer switches to a new supplier who is required to follow the information on the central database...Glad you have got it sorted though...
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