Credit card company lowered my direct debit - unusual?

Marchitiello

Deleted_User said:

Marchitiello said:

Deleted_User said:

Marchitiello said:

Dobbibill said:

Does your notification that all future payments are changing or just this month?

Have you made an overpayment 3 or more days before your DD is due? This would reduce the DD amount. 
If other overpayments have been within a few days of the DD then it may not have impacted it previously.

You may need to contact them to get to the bottom of it. 

 

This is likely with all CC that are set to amend DD amount based on pre payments (some CC does not allow that and will charge whatever DD was indicated on the statement).

edit: just checked Fluid T&C (Op’s you should really review them as there is also a Booster Payment option that may suitable for you”:

Q: How do additional payments affect my Direct Debit?

If you make an additional payment, three or more working days before your payment due date your Direct Debit amount will reduce by the amount you have paid. We will send you an alert advising you if your payments have changed your Direct Debit amount through the month.

All this is moot as it doesn't apply to the OP

OP has a balance of say £2400 over 1 year BT 0%
He sets a DD to take £200 a month for 12 months
Fluid themselves have changed the DD to £110 for no reason, leaving him £90 a month short of payments that would clear the balance in time to pay £0 interest

I doubt there is a conspiracy to try and make him pay interest by not clearing the balance in time but a mistake, but they should not be overriding his pre-set DD limit

How it is moot? OP stated that they make regular top up payments in addition to the DD. The key may be that they usually top up within 3 days of DD collection or immediately after but before next statement is produced.

According to their T&C if OP made a payment 3 days or more before the DD was collected they would send an alert (the email OP received) telling him about the reduced DD.

DD amount could week be minimum, fix or full balance, above T&C would equally apply.

It's moot because the DD being lower will no longer clear the balance in time to avoid interest. If OP set a specific amount on the DD themselves, Fluid should not take it upon themselves to change it when doing so will result in the balance no longer being cleared - why has it suddenly happened when OP was regularly making extra payments? They should leave the DD alone

Obviously the OP will have the opportunity to clarify this by either checking his payment timeline and/or confirming it directly with Fluid,

but you are clearing missing the point: Fluid T&C (which are common to many other credit cards) clearly state that payments made before a certain timeframe will reduce the amount taken by the set DD, which is what has most likely happened (although I would be surprised if the OP did not realise that he had made a payment of £90 manually and that the DD had been reduced to £110 on that occasion).

already explained what it has not happened before: it may well be that as an example, DD is always collected on or around the 20th of the month, statement produced the 26th, and OP usually pay his tip up between the 18th and 25th, but on this occasion he made his top up payment either on the 17th (or before) or after the 26th, which in line with Fluid  T&C has changed the DD.

so, unless the OP says otherwise, both my posts explaining the real likelihood of what happened (used to have similar issues with my Lloyds CC in the first years I had it, then they changed T&C and now apparently they changed it back to early payments modifying DD amount) are surely not moot