Faulty Ipad after 2 years

TommyfromDarlington

lisyloo said:

I can share their calculation formula with you 
They will set their offer at this point
“………so it probably isn’t really worth it”

can you say exactly how you paid and if credit card which type I.e. MasterCard, visa or Amex? (There is a difference).
the credit card company are jointly liable so that’s a route you can go down without the costs of small claims.

Thanks.  From memory it was Visa debit so I don't think I have that protection.   Probably ought to use credit cards for large purchases in future

Olinda99

What might be a better calculation is, if you can, find out what the price of  2 year old iPad is - that is the value.

Maybe eBay ?

lisyloo

TommyfromDarlington said:

lisyloo said:

I can share their calculation formula with you 
They will set their offer at this point
“………so it probably isn’t really worth it”

can you say exactly how you paid and if credit card which type I.e. MasterCard, visa or Amex? (There is a difference).
the credit card company are jointly liable so that’s a route you can go down without the costs of small claims.

Thanks.  From memory it was Visa debit so I don't think I have that protection.   Probably ought to use credit cards for large purchases in future

Yes it’s better protection.
amex is better than most with better customer service and a shorter appeals timescale.

there is some help on debit cards but your well part the time limit

mobileron

why dont u check a local computer specialist for repair,apple are always over the top.

macman

Did you purchase direct from Apple? One year retail warranty only. Next time, buy from JL and that will be a 2 year warranty. 

TommyfromDarlington

Thanks all for your help.   The retailer has agreed to refund £260 which seems very reasonable with 2 years fair use deducted.

Now resolved - cheers.

powerful_Rogue

That's a great result. Please name the retailer as it might help someone else in the future in a similar situation.