So Energy - Unable to logon

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SpanishBlue
SpanishBlue Posts: 595 Forumite
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Is anyone else unable to logon on to So energy at the moment?
I am trying to give my monthly readings but just get "Unknown Error" when attempting to logon. :/

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  • roddydogs
    roddydogs Posts: 7,478 Forumite
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    Ok here............
  • SpanishBlue
    SpanishBlue Posts: 595 Forumite
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    Thanks for checking roddydogs.
    I managed to get in in the end by clicking on a link from elsewhere where it took me straight to my account without having to input my details!
    I have always found their website rather flaky. It still shows me every month around this time, the new date & new payment I tried to change to several months ago, but the change never happened. By the time I get my new bill, that will no longer show again, till this time next month!
  • kev2009
    kev2009 Posts: 1,045 Forumite
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    Yes, I just checked and was able to login.

    The other week I had it where I could login but it never showed anything and eventually showed some options but when clicking it again went blank and took ages to load.  Since then its been ok.

    Kev
  • roddydogs
    roddydogs Posts: 7,478 Forumite
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    Just wish they'd stop trying to flog me a smartmeter!
  • michaeln2
    michaeln2 Posts: 77 Forumite
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    Unable to log on to input my readings for almost 2 weeks now. My log on/password details are same as the day i joined them over 4 years ago.  No reply to around a half dozen emails i sent them.  Beginning to think they maybe having problems.
    Total debt 27-11-10 £0! No credit cards & no loans.:j

    Mortgage paid in full:beer:
  • SpanishBlue
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    I can login without any problems at the moment.
    Have you tried using another browser?
  • kev2009
    kev2009 Posts: 1,045 Forumite
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    I can login ok also.

    Have you tried messaging them on twitter? I did that initially got a reply, then it went quiet and recently they have started to reply via twitter again to msgs i leave them so might be worth a go if your on twitter.

    Kev
  • michaeln2
    michaeln2 Posts: 77 Forumite
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    Thank you both.
    Have tried different browsers,3 differenc pc's & changed password.  No luck.
    Will sign up to twitter & see if any luck there.

    Just wondering, if i threatened to cancell my DD i may get a response.

    Thanks again.  :)
    Total debt 27-11-10 £0! No credit cards & no loans.:j

    Mortgage paid in full:beer:
  • michaeln2
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    Still no response despite sending a multitude of emails. Thought i would try ringing them & i have just given up after listening to awful music for almost an hour. 

    God knows whats going on with them.
    Total debt 27-11-10 £0! No credit cards & no loans.:j

    Mortgage paid in full:beer:
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