Lost Diamond/Insurance/S75

Andyjp1

Hi All,

My partners Diamond has fallen out of her engagement ring and is nowhere to be seen.
The ring was not insured through any special ring insurer.

We have Hastings Essential Home Insurance which from what I gather has a valuable item cover for Loss at £1500. I have submitted a claim in hope its honoured.

If not, I've been reading about Section 75 using a credit card - This ring was purchased on a virgin mastercard back in 2020. The card is now paid off essentially but still have the account. Does anybody know where I may stand with regards to S75 and the ring essentially been damaged/faulty from one of the clasps breaking causing the diamond to seperate itself from the ring and be nowhere to be found?

I did call the shop that the ring was purchased from, he did say come and see us and I'll see what we can do  - I have no hope with this though as any diamonds over 0.10 are not covered.

Thanks

[Deleted User]

S75 covers various things but you'll normally be expected to go through the complaints process first with the shop and then get proof (via an assessment by an independent third party) that the product was sold faulty (you can claim this cost as part of s75). 2 years from sale is a decent amount of time though a ring should be expected to last a long time of course, whether the card issuer rejects it is unknown, depends a lot on what you are trying to claim for e.g. just a replacement stone which could be made in a lab fairly cheaply or if you are wanting to get a mined diamond. They might also argue that the ring being bought by you for her means there is no case but that would be arguable over the "joint benefit" side of things

Sandtree

Andyjp1 said:

My partners Diamond has fallen out of her engagement ring and is nowhere to be seen.
The ring was not insured through any special ring insurer.

We have Hastings Essential Home Insurance which from what I gather has a valuable item cover for Loss at £1500. I have submitted a claim in hope its honoured.

If not, I've been reading about Section 75 using a credit card - This ring was purchased on a virgin mastercard back in 2020. The card is now paid off essentially but still have the account. Does anybody know where I may stand with regards to S75 and the ring essentially been damaged/faulty from one of the clasps breaking causing the diamond to seperate itself from the ring and be nowhere to be found?

I did call the shop that the ring was purchased from, he did say come and see us and I'll see what we can do  - I have no hope with this though as any diamonds over 0.10 are not covered.

First of all you need to work out what's happened as you are saying damaged/faulty and depending which of those is true will determine which path you take.

If you have damaged it and have accidental damage cover on your home insurance and the damage was caused in an area covered (ie in the house if you dont have PP cover) then the insurer will cover it assuming the value is within the policy limit

If its faulty then insurance wont cover it however that opens your path to a S75 claim which wouldn't  be available for accidental damage. To make a claim you'd need an experts report that confirms the ring was faulty.

Deleted_User said:

S75 covers various things but you'll normally be expected to go through the complaints process first with the shop 

There is never a requirement to go through a complaints process, nor even a requirement for a shop to have a complaints process unless they are selling regulated services like insurance. It can be advisable to deal with the merchant first as they tend to be quicker and will commission their own reports but you can go straight to your bank if you prefer.

[Deleted User]

Sandtree said:

Andyjp1 said:

My partners Diamond has fallen out of her engagement ring and is nowhere to be seen.
The ring was not insured through any special ring insurer.

We have Hastings Essential Home Insurance which from what I gather has a valuable item cover for Loss at £1500. I have submitted a claim in hope its honoured.

If not, I've been reading about Section 75 using a credit card - This ring was purchased on a virgin mastercard back in 2020. The card is now paid off essentially but still have the account. Does anybody know where I may stand with regards to S75 and the ring essentially been damaged/faulty from one of the clasps breaking causing the diamond to seperate itself from the ring and be nowhere to be found?

I did call the shop that the ring was purchased from, he did say come and see us and I'll see what we can do  - I have no hope with this though as any diamonds over 0.10 are not covered.

First of all you need to work out what's happened as you are saying damaged/faulty and depending which of those is true will determine which path you take.

If you have damaged it and have accidental damage cover on your home insurance and the damage was caused in an area covered (ie in the house if you dont have PP cover) then the insurer will cover it assuming the value is within the policy limit

If its faulty then insurance wont cover it however that opens your path to a S75 claim which wouldn't  be available for accidental damage. To make a claim you'd need an experts report that confirms the ring was faulty.

Deleted_User said:

S75 covers various things but you'll normally be expected to go through the complaints process first with the shop 

There is never a requirement to go through a complaints process, nor even a requirement for a shop to have a complaints process unless they are selling regulated services like insurance. It can be advisable to deal with the merchant first as they tend to be quicker and will commission their own reports but you can go straight to your bank if you prefer.

Didn't say it was a requirement though did I? Said it was normally expected - the card issuer will ask you to deal with the merchant first before they start forking out for diamonds, particularly if there is a warranty, guarantee that sort of thing

Sandtree

Deleted_User said:

Sandtree said:

Andyjp1 said:

My partners Diamond has fallen out of her engagement ring and is nowhere to be seen.
The ring was not insured through any special ring insurer.

We have Hastings Essential Home Insurance which from what I gather has a valuable item cover for Loss at £1500. I have submitted a claim in hope its honoured.

If not, I've been reading about Section 75 using a credit card - This ring was purchased on a virgin mastercard back in 2020. The card is now paid off essentially but still have the account. Does anybody know where I may stand with regards to S75 and the ring essentially been damaged/faulty from one of the clasps breaking causing the diamond to seperate itself from the ring and be nowhere to be found?

I did call the shop that the ring was purchased from, he did say come and see us and I'll see what we can do  - I have no hope with this though as any diamonds over 0.10 are not covered.

First of all you need to work out what's happened as you are saying damaged/faulty and depending which of those is true will determine which path you take.

If you have damaged it and have accidental damage cover on your home insurance and the damage was caused in an area covered (ie in the house if you dont have PP cover) then the insurer will cover it assuming the value is within the policy limit

If its faulty then insurance wont cover it however that opens your path to a S75 claim which wouldn't  be available for accidental damage. To make a claim you'd need an experts report that confirms the ring was faulty.

Deleted_User said:

S75 covers various things but you'll normally be expected to go through the complaints process first with the shop 

There is never a requirement to go through a complaints process, nor even a requirement for a shop to have a complaints process unless they are selling regulated services like insurance. It can be advisable to deal with the merchant first as they tend to be quicker and will commission their own reports but you can go straight to your bank if you prefer.

Didn't say it was a requirement though did I? Said it was normally expected - the card issuer will ask you to deal with the merchant first before they start forking out for diamonds, particularly if there is a warranty, guarantee that sort of thing

And you can tell them you dont want to... S75 simply mirrors your rights, its not a fallback or if the merchant doesn't play ball etc. They are jointly and severally liable. 

silvercar

"Does anybody know where I may stand with regards to S75 and the ring essentially been damaged/faulty from one of the clasps breaking causing the diamond to seperate itself from the ring and be nowhere to be found?"

Can you prove that it was faulty? How many clasps (actually normally called claws) were holding the diamond? If there were only 4 then there is always the risk that one breaking means the diamond can slip out. Better to have a design that has 6 claws, so you would need 2 adjacent claws to break to risk losing the diamond. Or even some other setting type.